Multilingual Non-Voice Customer Care Specialist (Hybrid)

BrightClaim; Wrocław; Hybrid; PLN 110,000 - 131,000; Full time

Job summary

Genpact in Poland is hiring a Specialist - Customer Care - Non‑Voice to join its AI‑powered transformation teams. The role focuses on supporting Intel product‑related customer experiences in a hybrid work model.

You will act as SME for designated products, handle escalations, coach agents, and generate insights to improve service quality. Proficiency in Italian and Spanish is required, with initial pay starting from 10800 PLN.

Qualifications

• Bachelor's degree in business, communication, IT, marketing, or hospitality required.
• Proficiency in Italian and Spanish is required.
• Experience in customer care or non-voice support is preferred.

Responsibilities

• Act as non-technical SME for designated Intel products; escalation point for Level 2.
• Expose unresolved issues to Intel Level 3 Product Support Engineers as needed.
• Provide mentoring and non-technical training to agents on designated products.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Credit Underwriting

Loan Servicing

Personal Banking

Retail Banking

Wealth Management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communication

Bachelor's degree in Hospitality Management

Bachelor's degree in Information Technology

Bachelor's degree in Marketing

Tools

APICS CPIM

Data Management Professional

Implementation Specialist - ServiceNow

Job description

Genpact in Poland is hiring a Specialist - Customer Care - Non‑Voice to join its AI‑powered transformation teams. The role focuses on supporting Intel product‑related customer experiences in a hybrid work model.

You will act as SME for designated products, handle escalations, coach agents, and generate insights to improve service quality. Proficiency in Italian and Spanish is required, with initial pay starting from 10800 PLN.