Multilingual Digital Advertising Support Specialist

Accenture Poland; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee referral program

Workplace learning & development

Job summary

Accenture Services Sp. z o.o. in Kraków is seeking a multilingual Customer Support Specialist for digital advertising platforms.

You will engage with clients via email and chat, troubleshoot ad delivery issues, and guide clients on policy compliance while collaborating with internal teams to resolve complex challenges. The role emphasizes data-driven optimization, staying current with industry trends, and building strong client relationships.

Qualifications

• Fluency in German/French/Italian at C1 level and English at least B2.
• Demonstrated passion for customer service.
• Excellent written communication to explain technical concepts.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist clients via email and chat for inquiries about digital advertising platforms.
• Troubleshoot ad serving issues and address campaign setup/execution challenges.
• Educate clients on advertising policies and ensure campaign compliance.
• Advise on policy-related concerns and coordinate with internal teams to resolve issues.
• Provide data-driven insights to optimize advertising strategies.
• Stay updated on industry trends and platform updates.
• Build strong client relationships through excellent support.

Skills

German/French/Italian language (C1)

English proficiency (B2)

Customer service excellence

Written communication

Detail-oriented

HTML

CSS

JavaScript

Job description

Accenture Services Sp. z o.o. in Kraków is seeking a multilingual Customer Support Specialist for digital advertising platforms.

You will engage with clients via email and chat, troubleshoot ad delivery issues, and guide clients on policy compliance while collaborating with internal teams to resolve complex challenges. The role emphasizes data-driven optimization, staying current with industry trends, and building strong client relationships.