Customer Service Representative with English and Italian/French/German

Accenture Poland; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee referral program

Workplace learning & development

Job summary

Accenture Services Sp. z o.o. in Kraków is seeking a multilingual Customer Support Specialist for digital advertising platforms.

You will engage with clients via email and chat, troubleshoot ad delivery issues, and guide clients on policy compliance while collaborating with internal teams to resolve complex challenges. The role emphasizes data-driven optimization, staying current with industry trends, and building strong client relationships.

Qualifications

• Fluency in German/French/Italian at C1 level and English at least B2.
• Demonstrated passion for customer service.
• Excellent written communication to explain technical concepts.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist clients via email and chat for inquiries about digital advertising platforms.
• Troubleshoot ad serving issues and address campaign setup/execution challenges.
• Educate clients on advertising policies and ensure campaign compliance.
• Advise on policy-related concerns and coordinate with internal teams to resolve issues.
• Provide data-driven insights to optimize advertising strategies.
• Stay updated on industry trends and platform updates.
• Build strong client relationships through excellent support.

Skills

German/French/Italian language (C1)

English proficiency (B2)

Customer service excellence

Written communication

Detail-oriented

HTML

CSS

JavaScript

Job description

Accenture Services Sp. z o.o. is a subsidiary of Accenture, a global professional services company. Located in Poland, it offers a wide range of services including consulting, technology, and outsourcing. The company focuses on delivering innovative solutions to clients across various industries, leveraging Accenture's global expertise and local market knowledge to drive business transformation and efficiency. Visit us at www.accenture.com.

THE WORK:

• Engage with Clients through email and chat channels to assist them with any inquiries related to their Digital advertising platforms.
• Troubleshoot ad serving issues, resolve discrepancies between ad servers and address technical challenges related to campaign setup and execution.
• Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies and ensure campaign setup accuracy.
• Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads and collaborate with internal teams to address complex issues.
• Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
• Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
• Foster strong client relationships by providing excellent support and understanding their specific needs.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Fluency in German/French/Italian language (C1 required but B2 also considered) and in English (min. B2 level required).
• Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
• Excellent written communication skills to clearly explain technical concepts and solutions to clients.
• Detail-oriented and well-organized.

Bonus points if you have:

• 1-3 Years of Experience in Troubleshooting and Customer Service / Technical Support environment
• Good understanding of HTML, CSS & JavaScript
• Good understanding of Digital Marketing domain

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we can offer:

• Individual support of a People Lead and a specific path of professional development.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training etc.)
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

What we believe:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.