Digital Advertising Support Specialist (German/English)

Accenture PLC; Kraków; Híbrido; PLN 60 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work options

Private medical care

Life insurance

Employee assistance program

Training package

Resumo da oferta

Accenture Services Sp. z o.o. in Kraków is seeking a client-focused support specialist to assist with digital advertising platform inquiries via email and chat. You will troubleshoot ad serving issues, ensure compliance with policies, and guide clients on data interpretation to optimize campaigns.

Fluency in German, French, or Italian (C1 preferred, B2 acceptable) and English (B2) is required. A mix of in-person collaboration and remote work will be available to support work/life needs.

Qualificações

• Passion for providing exceptional customer service.
• Excellent written communication skills to explain technical concepts.
• Detail-oriented and well-organized.

Responsabilidades

• Engage with Clients through email and chat to assist inquiries about Digital advertising platforms.
• Troubleshoot ad serving issues and resolve discrepancies between ad servers and campaign setups.
• Educate Clients on advertising policies and ensure compliance and accuracy of campaigns.

Conhecimentos

Customer service

Written communication

Problem solving

Ferramentas

HTML

CSS

JavaScript

Descrição da oferta de emprego

Accenture Services Sp. z o.o. in Kraków is seeking a client-focused support specialist to assist with digital advertising platform inquiries via email and chat. You will troubleshoot ad serving issues, ensure compliance with policies, and guide clients on data interpretation to optimize campaigns.

Fluency in German, French, or Italian (C1 preferred, B2 acceptable) and English (B2) is required. A mix of in-person collaboration and remote work will be available to support work/life needs.