Multilingual Customer Support Specialist - AI-Driven & Own Cases

Traffit; Warszawa; Hybrid; PLN 80,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Paid sick leave

Hybrid work model

Workations

Company offsites

Private medical care

Structured onboarding

Real ownership

Product connection

Job summary

sun.store is building the B2B solar marketplace for Europe and is seeking a dedicated customer support specialist. You’ll own cases from the first message to resolution across phone, email, chat and WhatsApp, and help automate common issues.

You’ll collaborate with an AI assistant, improve templates and our knowledge base, and flag recurring problems for the product team while learning how the solar market works.

Qualifications

• Professional-level German, French, Italian, Romanian or Dutch
• Very good English
• Clear, human writing and the ability to explain complicated things simply
• Curiosity and a problem-solving mindset
• Patience, ownership and good judgement when things get messy
• Willingness to use AI tools as part of your everyday work

Responsibilities

• Own customer cases end to end. Investigate what happened, find the right information or person, and stay with the case until it’s solved.
• Work with our AI support agent. Review its conversations, spot where it gets things wrong and help teach it how to handle new types of cases.
• Make support better. Improve response templates, our knowledge base and the way we explain things to customers.
• Spot recurring problems. You’ll often see platform issues first. Flag them and help the product team understand what’s happening.
• Learn how the solar market works. There’s a lot to discover, and you’ll learn it along the way.

Skills

German/French/Italian/Romanian/Dutch

Very good English

Job description

sun.store is building the B2B solar marketplace for Europe and is seeking a dedicated customer support specialist. You’ll own cases from the first message to resolution across phone, email, chat and WhatsApp, and help automate common issues.

You’ll collaborate with an AI assistant, improve templates and our knowledge base, and flag recurring problems for the product team while learning how the solar market works.