Multilingual Customer Service Pro - Remote/Barcelona Office

QLF Brands B.V.; Kraków; Hybrid; PLN 131,000 - 183,000; Full time

Benefits offered by this job

Home office setup

Company laptop

Pension plan

Travel reimbursement

Learning platform access

Bike leasing

Job summary

QLF Brands B.V. is seeking a multilingual customer service specialist to be the first point of contact for customers across Europe. You will respond via email, phone, or chat, support our foreign teams, and translate questions into effective resolutions.

You will work from our Barcelona head office or remotely within Europe, training will be provided, and you will use your language skills to ensure accurate customer care and data entry in the CRM.

Qualifications

• Fluent in English and another European language spoken/written.
• Experience as a customer service employee is preferred.
• Strong ability to multitask and use CRM systems accurately.

Responsibilities

• Handle customer inquiries by email, phone, or chat.
• Support European customer service teams and translate issues into solutions.
• Accurately register customer data, orders, shipments, and returns in the CRM.

Skills

Multilingual communication

English proficiency

Other language proficiency

Tools

Salesforce

Job description

QLF Brands B.V. is seeking a multilingual customer service specialist to be the first point of contact for customers across Europe. You will respond via email, phone, or chat, support our foreign teams, and translate questions into effective resolutions.

You will work from our Barcelona head office or remotely within Europe, training will be provided, and you will use your language skills to ensure accurate customer care and data entry in the CRM.