MS Teams Voice & UC Engineer

Euroclear; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Job summary

Euroclear Kraków is seeking an Unified Communication Engineer to design, implement, and manage the Microsoft 365 environment with a focus on Teams Voice. You will collaborate with Stakeholders, Cyber Security and Infrastructure teams to ensure performance, security and compliance.

The role includes incident resolution, changes and small-scale projects, and a strong emphasis on documentation and continuous improvement. Hybrid work model with flexible remote options is offered.

Qualifications

• Experience with Microsoft 365, especially MS Teams Voice is essential.
• Knowledge of Direct Routing, MS Teams meetings and conferencing, and SIP Protocol.
• Familiarity with tools like NICE NTR-X, Nimbus, Moyobi and Power BI.
• Nice to have ITIL principles and Agile methodology knowledge.
• Experience with PowerShell scripting and Exchange Online is a plus.

Responsibilities

• Provide expertise in Microsoft Teams Voice (calling, meetings, conferencing).
• Handle incident resolution and root cause analysis to improve reliability.
• Support configuration changes, migrations, and small-scale projects (e.g., number provisioning, routing fixes).
• Perform advanced troubleshooting for collaboration solutions.
• Maintain and update documentation (designs, configurations, standards, training materials).
• Collaborate on technology assessments and suggest improvements.

Skills

MS Teams Voice

Incident management

Configuration changes

Routing fixes

PowerShell

SIP Protocol

Microsoft Teams Rooms

Tools

NICE NTR-X

Nimbus

Moyobi

Power BI

PowerAutomate

Webex Cloud

Audiocodes SBC

Job description

Euroclear Kraków is seeking an Unified Communication Engineer to design, implement, and manage the Microsoft 365 environment with a focus on Teams Voice. You will collaborate with Stakeholders, Cyber Security and Infrastructure teams to ensure performance, security and compliance.

The role includes incident resolution, changes and small-scale projects, and a strong emphasis on documentation and continuous improvement. Hybrid work model with flexible remote options is offered.