Unified Communication Engineer (AudioCodes / Teams Voice))

Euroclear; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Job summary

Euroclear Kraków is seeking an Unified Communication Engineer to design, implement, and manage the Microsoft 365 environment with a focus on Teams Voice. You will collaborate with Stakeholders, Cyber Security and Infrastructure teams to ensure performance, security and compliance.

The role includes incident resolution, changes and small-scale projects, and a strong emphasis on documentation and continuous improvement. Hybrid work model with flexible remote options is offered.

Qualifications

• Experience with Microsoft 365, especially MS Teams Voice is essential.
• Knowledge of Direct Routing, MS Teams meetings and conferencing, and SIP Protocol.
• Familiarity with tools like NICE NTR-X, Nimbus, Moyobi and Power BI.
• Nice to have ITIL principles and Agile methodology knowledge.
• Experience with PowerShell scripting and Exchange Online is a plus.

Responsibilities

• Provide expertise in Microsoft Teams Voice (calling, meetings, conferencing).
• Handle incident resolution and root cause analysis to improve reliability.
• Support configuration changes, migrations, and small-scale projects (e.g., number provisioning, routing fixes).
• Perform advanced troubleshooting for collaboration solutions.
• Maintain and update documentation (designs, configurations, standards, training materials).
• Collaborate on technology assessments and suggest improvements.

Skills

MS Teams Voice

Incident management

Configuration changes

Routing fixes

PowerShell

SIP Protocol

Microsoft Teams Rooms

Tools

NICE NTR-X

Nimbus

Moyobi

Power BI

PowerAutomate

Webex Cloud

Audiocodes SBC

Job description

Division: Group Technology Services (GTS) Please not that this is a permanent position and we do not offer freelance/contract arrangement for the role.

Job DescriptionDivision: Group Technology Services (GTS)Please not that this is a permanent position and we do not offer freelance/contract arrangement for the role.About The TeamM365 & Voice Squad is part of the End User Tribe which aims at delivering a great user experience and excellent support. We support the business by enabling the digital transformation thanks to up to date digitally enabled, unified and cost-effective collaboration space. The focus of the Squad is Microsoft365, unified communications (voice & video Cisco/MS Teams).About The RoleAs Unified Communication Engineer you and your colleagues are responsible for designing, implementing, and managing the unified communication (VoiP, video). You will work closely with the business stakeholders, Cyber Security and Infrastructure teams to ensure the optimal performance, security, and compliance of the Microsoft 365 environment.Key Responsibilities

• Provide expertise in Microsoft Teams Voice (calling, meetings, conferencing).
• Handle incident resolution and root cause analysis to improve reliability.
• Support configuration changes, migrations, and small-scale projects (e.g., number provisioning, routing fixes).
• Perform advanced troubleshooting for collaboration solutions.
• Maintain and update documentation (designs, configurations, standards, training materials).
• Collaborate on technology assessments and suggest improvements.

Requirements

• Experience with Microsoft 365, especially MS Teams Voice is a must for this position (certification is a plus).
• Good knowledge of:
• Direct Routing
• MS Teams meetings and conferencing
• Audiocodes SBC and MP
• SIP Protocol
• Microsoft Teams Rooms
• Familiarity /experience in several technologies from the list below: :
• Tools like NICE NTR-X, Nimbus, Moyobi
• Power BI, PowerAutomate
• Webex Cloud
• Ability to monitor and troubleshoot Microsoft 365 issues.

Nice To Have

• Knowledge ITIL principles
• Knowledge of Agile methodology
• Experience with programming including Shell scripting (PowerShell), experience in exchange online

Please note that this is a permanent position, and we do not offer freelance/contract arrangement for the role.About UsWhy join usEmbark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.What We Offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of workingFind your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.Great Place to Work for AllWe are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear.About The TeamGroup Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.