Customer Experience Consultant

TRANS.EU; Wrocław; On-site; PLN 89,000 - 123,000; Full time

Benefits offered by this job

Private LuxMed healthcare

Budget for remote workstation设备

On-site buffet breakfasts

Team-building and family trips

Multisport card subsidy

Job summary

TRANS.EU in Poland is seeking a Customer Experience Consultant who will build lasting client relationships, monitor activity, onboard new users, and help customers derive maximum value from our platform.

You will collaborate with sales, product and IT teams, analyze user needs and behavior, and drive retention through proactive support, while communicating in Polish and English (min. B2).

Qualifications

• Experience in building customer relationships and presenting products.
• Ability to analyze user needs and behaviors.
• Polish and English language skills (min B2).

Responsibilities

• Build long-term relationships and monitor customer activity.
• Onboard and educate customers on the system and services.
• Identify opportunities for cooperation growth and handle daily inquiries.
• Monitor payment deadlines and resolve delays with customers.
• Conduct targeted retention activities and offboarding when appropriate.
• Collaborate with sales, product and IT teams to ensure data quality.

Skills

Experience in building customer rel

Conducting product presentations

Analyzing user needs and behaviors

Job description

Are you the experience expert who transforms customer interactions into brand loyalty?

Open role: Customer Experience Consultant

We are looking for a solution-oriented professional with a personalized approach to customer service, ready to support clients at every stage and build lasting loyalty and positive experiences with our platform.

The role & the team:

You will join Trans.eu, an international tech company operating in 63 countries. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts.

What will you do:

Building long-term relationships, monitoring customer activity, and proactively supporting them in the effective use of the platform.

Onboarding and educating customers – introducing new clients to the system and training them on how to use the offered services.

Identifying opportunities for cooperation growth, as well as handling daily inquiries to ensure the highest quality of customer service.

Monitoring payment deadlines, contacting customers in case of delays, and jointly working out appropriate solutions.

Conducting targeted retention activities and offboarding processes.

Collaborating closely with the sales, product, and IT teams, while ensuring the highest quality of data and documentation in our systems.

Required skills:

Experience: experience in building customer relationships, conducting product presentations, and analyzing user needs and behaviors.

Language: Polish, English (min. B2).

Great if you have it, but not a must:

Experience in the transport industry.

• strong interpersonal and communication skills,
• customer orientation, ability to tailor solutions to individual cases,
• proactive approach to problem-solving,
• analytical skills,
• openness to change in a dynamic work environment.

Growth opportunities:

• Collaboration in a team that encourages experimentation and innovation, providing opportunities to contribute your ideas and solutions – with us, you have a real impact on the development of projects, our products, and services.
• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Growth-oriented environment – A culture that learns from mistakes and embraces experimentation.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.
• Internal company training programs, such as Asana workshops, OKR methodology training, and webinars led by our recruitment team, providing you with the knowledge and expertise to grow professionally and excel in your role.

What your future teammates love the most:

Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.

Budget for remote workstation equipment and gift vouchers.

On-site buffet breakfasts prepared fresh daily.

Team-building and family trips to a private lakeside resort.

International workation team trips.

Subsidy for a Multisport card.

About us:

At the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe , bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient .

We’re an international tech company operating in 63 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts . If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.

“What I value most at Trans is the dynamic environment and the fact that I have a real impact – every day brings new challenges I can tackle on my own terms.”

“Trans surprised me with its culture and atmosphere – and the fact that it truly offers real opportunities for growth.”

02

CV Review – We Really Read Them!

We’re looking for details that show you’re the perfect fit for the role. Show us what you’ve got!

03

Friendly "Hello"

Our first call will be short, concise, and to the point. We’ll get to know each other better and plan the next step. Relaxed and stress-free!

04

Face-to-Face

We’ll meet in person or online for about 1-1,5 h. We’ll tell you about the company and the position. We might ask to complete a task or assess your soft skills using the DISC assessment – to see if we are a match made in heaven.

05

Moment of Truth

After interviewing other candidates, we’ll get back to you with an answer – whatever it may be. It usually takes us no longer than 2 weeks.

06

Ahoy Adventure!

Hooray! You’re with us! We’ll invite you to our epic Welcome Days – where you’ll get to know the product, company culture, and how to navigate within it.

We can't wait to see what you bring to the table!

If you have any questions, feel free to reach out to me