Merchant Onboarding & Gateway Activation Specialist

Planet; Województwo mazowieckie; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is seeking a Gateway Onboarding Specialist to lead the onboarding, configuration, and activation of merchants using our payment gateway solutions. You will be the primary operational contact throughout the implementation lifecycle, ensuring customer requirements are accurately captured, configured, tested, and delivered in line with service levels.

You will collaborate with Commercial, Technical Support, Product, Integrations, Compliance, Risk, and Relationship Management to ensure a

Qualifications

• Experience in customer onboarding, implementation, merchant services, operations, or customer success.
• Strong stakeholder and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple onboarding projects simultaneously.
• Strong analytical and problem-solving capabilities.
• High attention to detail and commitment to quality.
• Proficiency in Microsoft Office applications and operational systems.

Responsibilities

• Manage end-to-end gateway onboarding projects from handover through production activation.
• Review customer requirements and onboarding documentation for completeness and accuracy.
• Coordinate merchant account setup and payment gateway configuration activities.
• Support testing, validation, and go-live activities.
• Monitor onboarding progress and ensure delivery against agreed timelines and milestones.
• Serve as the primary operational contact during onboarding.
• Communicate onboarding progress, risks, and dependencies to customers and internal stakeholders.
• Coordinate activities across Sales, Relationship Management, Technical Support, Product, Risk, and Compliance teams.
• Manage expectations and provide proactive updates throughout the onboarding journey.
• Configure gateway products and payment acceptance solutions in accordance with customer requirements.
• Validate setup parameters, payment methods, currencies, and applicable product features.
• Ensure solutions are configured according to operational and compliance requirements.
• Support merchants through testing and readiness activities prior to launch.
• Identify onboarding risks and implementation blockers early.
• Investigate onboarding issues and coordinate cross-functional resolution activities.
• Manage onboarding escalations and ensure timely communication with all stakeholders.
• Perform root cause analysis for onboarding defects and recurring implementation issues.
• Ensure onboarding activities adhere to internal policies, procedures, and compliance requirements.
• Maintain accurate records within operational systems and CRM platforms.
• Conduct quality reviews to ensure customer requirements have been correctly implemented.
• Support audit activities and operational governance requirements.
• Identify opportunities to improve onboarding efficiency and customer experience.
• Contribute to process documentation, standard operating procedures, and knowledge articles.
• Participate in automation and process improvement initiatives.
• Support training and knowledge sharing within the onboarding team.

Skills

Customer onboarding

Project coordination

Communication skills

Multi-project management

Analytical thinking

Attention to detail

MS Office

Operational systems

Tools

CRM platforms

Case management systems

Job description

Planet is seeking a Gateway Onboarding Specialist to lead the onboarding, configuration, and activation of merchants using our payment gateway solutions. You will be the primary operational contact throughout the implementation lifecycle, ensuring customer requirements are accurately captured, configured, tested, and delivered in line with service levels.

You will collaborate with Commercial, Technical Support, Product, Integrations, Compliance, Risk, and Relationship Management to ensure a