Senior CRM Personalization Consultant (SAS CI Studio)

Billennium; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Udemy for Business

Private medical care

Multisport card

Language lessons

Welcome pack

Job summary

Billennium is a global technology company with over 20 years of experience. We are seeking a Senior CRM Personalization Consultant with hands-on SAS CI Studio or Pega CDH expertise to design and implement advanced personalization and campaign processes within the CRM environment.

Responsibilities include translating business needs into effective CRM solutions, configuring campaigns, analyzing customer data, and collaborating with stakeholders across the organization.

Qualifications

• Advanced, hands-on experience with SAS CI Studio or Pega Customer Decision Hub (CDH).
• Campaign configuration experience in SAS CI Studio.
• Experience designing and implementing customer personalization processes.
• Good knowledge of MS SQL and relational databases.
• Knowledge of SAS 4GL.
• Experience with customer campaigns; banking sector experience is a plus.
• Ability to prepare technical and functional requirements/specifications for CRM changes.
• Understanding of real-time personalization and customer decisioning is a plus.
• English at B2 level or higher; Polish fluency.

Responsibilities

• Design and implement advanced customer personalization processes to boost engagement.
• Configure campaigns and personalization in SAS CI Studio or Pega CDH.
• Prepare requirements and specifications for CRM enhancements.
• Analyze data to create personalized communication scenarios.
• Collaborate with stakeholders to translate business needs into CRM solutions.
• Support continuous improvement of campaign processes.
• Share knowledge and best practices within the team.

Skills

SAS CI Studio

Pega CDH

CRM personalization

SQL

SAS 4GL

Campaign configuration

Real-time personalization

Requirements analysis

English (B2+)

Polish

Education

Bachelor's degree in Computer Science or related field

Tools

SAS CI Studio

Pega CDH

MS SQL

Relational databases

Job description

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive.

Join us to shape the future of technology together !

Role Summary:

We are looking for a Senior CRM Personalization Consultant with strong hands-on experience in SAS CI Studio to join a team responsible for designing and implementing advanced customer personalization and campaign processes.

In this role, you will work at the intersection of CRM, customer data and technology, translating customer needs and business objectives into personalized communication processes and configuring them directly in the CRM environment.

The role requires strong technical expertise in SAS CI Studio or Pega CDH, as well as a good understanding of relational databases and SQL. You will be involved throughout the process – from requirements analysis and solution design through configuration and testing to supporting the implementation of changes.

Role Requirements:

• Advanced, hands-on experience with SAS CI Studio or Pega Customer Decision Hub (CDH).
• Proven experience with campaign configuration in SAS CI Studio.
• Practical experience designing and implementing customer communication and personalization processes.
• Good knowledge of MS SQL and relational databases.
• Knowledge of SAS 4GL.
• Experience working with customer campaigns; experience in the banking sector will be an advantage.
• Ability to prepare technical and functional requirements/specifications for changes in CRM personalization systems.
• Understanding of real-time personalization and customer decisioning will be an advantage.
• English at B2 level or higher, both written and spoken.
• Fluency in Polish.
• Minimum secondary education; a degree in Computer Science or a related field is preferred.
• Analytical mindset, strong problem-solving skills and attention to detail.
• Good organizational skills and a strong focus on quality and meeting deadlines.
• Willingness to continuously develop technical expertise and share knowledge with the team.

Core Responsibilities:

• Design and implement advanced customer personalization processes aimed at increasing customer engagement.
• Design customer communication processes based on customer needs and available data.
• Configure and implement campaigns and personalization processes in SAS CI Studio or Pega CDH.
• Prepare requirements and specifications for enhancements to CRM personalization systems.
• Analyze proposed technical solutions and assess their suitability against business and customer requirements.
• Work with real-time personalization and customer decisioning processes.
• Perform configuration, testing and validation of implemented changes.
• Cooperate with business and technical stakeholders to translate business requirements into effective CRM solutions.
• Analyze customer data and leverage it to create relevant and personalized communication scenarios.
• Support continuous improvement of campaign and personalization processes.
• Contribute to knowledge sharing and development of best practices within the team.

Perks and benefits (our offer):

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team.
• Innovative environment - be part of a forward-thinking and growth-oriented workplace.
• Engaging community – Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the form of a welcome pack.