Mandarin-Speaking HR Help Desk – On-site Penang

CB Talents SP; Oświęcim; On-site; PLN 51,023 - 61,116; Full time

Job summary

A recruitment agency is seeking a Mandarin-speaking HR Help Desk Executive to provide HR support to employees. The role involves handling inquiries and assisting with HR policies, payroll, and benefits. Candidates must have at least 1 year of experience in customer service or HR support, strong communication skills, and a willingness to work on-site. This position is based in Penang, Malaysia, offering a structured environment with a focus on quality service.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem-solving skills.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or elevate complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.

Skills

Fluent in Mandarin

Fluent in English

Strong communication skills

Problem-solving skills

Detail-oriented

Job description

A recruitment agency is seeking a Mandarin-speaking HR Help Desk Executive to provide HR support to employees. The role involves handling inquiries and assisting with HR policies, payroll, and benefits. Candidates must have at least 1 year of experience in customer service or HR support, strong communication skills, and a willingness to work on-site. This position is based in Penang, Malaysia, offering a structured environment with a focus on quality service.