HR Help Desk Executive (Mandarin Speaker)

CB Talents SP; Poland; On-site; PLN 51,000 - 61,000; Full time

Job summary

CB Talents SP seeks a Mandarin-speaking HR Help Desk Executive to support employees with HR inquiries, policies, payroll, and benefits. This on-site role in Penang requires strong communication skills and the ability to manage multiple requests in a structured environment.

Handle inquiries in Mandarin and English, maintain accurate documentation, and escalate complex cases to HR teams as needed. At least 1 year in customer service or HR support is preferred.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem-solving skills.
• Detail-oriented and able to work in a fast-paced environment.
• Willing to work on-site in Penang.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or escalate complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response times meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Customer Service

Problem solving

Detail oriented

Job description

Position: HR Help Desk Executive (Mandarin Speaker)

Location: Penang, Malaysia (On-site)

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or elevate complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem‑solving skills
• Detail-oriented and able to work in a fast-paced environment
• Basic understanding of HR processes is a plus
• Willing to work on-site in Penang