HR Help Desk Executive (Mandarin Speaker)

CB Talents SP; Fijewo; On-site; PLN 51,014 - 61,105; Full time

Job summary

A human resources consultancy is looking for an HR Help Desk Executive with Mandarin fluency to support employees in Penang, Malaysia. The ideal candidate will handle HR inquiries, provide assistance on HR policies, and maintain documentation of employee interactions. Candidates must have at least one year of customer service experience and strong communication skills. This role requires on-site presence during working hours of 8 AM - 5 PM.

Qualifications

• Minimum 1 year experience in Customer Service, Help Desk, or HR support.
• Strong communication and problem-solving skills required.
• Willing to work on-site in Penang, Malaysia.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or elevate complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.

Skills

Fluent in Mandarin

Fluent in English

Customer Service

Problem-solving skills

Detail-oriented

Job description

Position: HR Help Desk Executive (Mandarin Speaker)

Location: Penang, Malaysia (On-site)

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or elevate complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem‑solving skills
• Detail-oriented and able to work in a fast-paced environment
• Basic understanding of HR processes is a plus
• Willing to work on-site in Penang