Manager – Service Delivery, JD Edwards ERP (EEMEA)

Stryker Corporation; Warszawa; On-site; Confidential; Full time

Job summary

Stryker Corporation in Poland is seeking a Hybrid or Onsite Manager, Service Delivery for JD Edwards ERP to lead end-to-end ERP service delivery across EEMEA. You will oversee SLA performance, system availability, incident management, and continuous service improvements while aligning IT services with manufacturing, supply chain, and finance operations.

The role requires a Bachelor's degree in IT or related field, 8+ years in enterprise application support, 5+ years in service delivery, JD

Qualifications

• Bachelor's degree in IT, Business, or related field.
• 8+ years of enterprise application support experience.
• 5+ years of service delivery or support management experience.
• Strong JD Edwards EnterpriseOne expertise.
• Experience managing global stakeholders and outsourced service providers.
• Solid understanding of ITIL processes and service management best practices.
• Excellent communication and leadership skills.
• Fluent in English.

Responsibilities

• Own end-to-end service delivery for JD Edwards ERP across EEMEA.
• Drive SLA performance, system availability, incident management, and service improvements.
• Partner with business leaders to align IT services with operational needs.
• Manage third-party vendors and ensure delivery excellence.
• Lead problem management and root cause analysis to reduce recurring issues.
• Support ERP upgrades, enhancements, integrations, and digital transformation initiatives.
• Lead and develop internal and external support teams.

Skills

JD Edwards EnterpriseOne

ITIL / ITSM

Stakeholder management

Leadership

English communication

Education

Bachelor's degree in IT or related field

Tools

Azure-hosted ERP environments

Job description

Hybrid or Onsite Manager, Service Delivery - JD Edwards ERP

JD Edwards ERP will lead ERP application support and service delivery across the Europe, Middle East, and Africa (EEMEA) region. This role will ensure stable operations, strong stakeholder engagement, and continuous improvement of JD Edwards services supporting manufacturing, supply chain, and finance operations.

What you will do

Own end-to-end service delivery for JD Edwards ERP across EEMEA. Drive SLA performance, system availability, incident management, and service improvements. Partner with business leaders to align IT services with operational needs. Manage third-party vendors and ensure delivery excellence. Lead problem management and root cause analysis to reduce recurring issues. Support ERP upgrades, enhancements, integrations, and digital transformation initiatives. Lead and develop internal and external support teams.

What you need

Required: Bachelor's degree in IT, Business, or related field. 8+ years of enterprise application support experience. 5+ years of service delivery or support management experience. Strong JD Edwards EnterpriseOne expertise. Experience managing global stakeholders and outsourced service providers. Solid understanding of ITIL processes and service management best practices. Excellent communication and leadership skills. Fluent in English.

Preferred

Experience supporting Manufacturing, Supply Chain, Distribution, and Finance modules. Experience with Azure-hosted ERP environments. ITIL, PMP, or Agile certifications.

Poland Pay Ranges

Poland: zł256.100 - zł426.900 PLN Annual At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

Travel Percentage

10%

Stryker Company Overview

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.