Manager – Service Delivery, JD Edwards ERP (EEMEA)

Stryker; Polska; Hybrid; PLN 256,000 - 427,000; Full time

Job summary

Stryker is seeking a Manager, Service Delivery for JD Edwards ERP to lead end-to-end ERP support across Europe, Middle East and Africa. The role focuses on stability, stakeholder engagement and continuous service improvements in manufacturing, supply chain and finance operations.

You will own delivery across EEMEA, drive SLA performance and manage global vendors, while developing internal and external support teams. Fluent English and ITIL/leadership experience are essential.

Qualifications

• Bachelor's degree in IT, Business, or related field.
• 8+ years of enterprise application support experience.
• 5+ years of service delivery or support management experience.
• Strong JD Edwards EnterpriseOne expertise.
• Experience managing global stakeholders and outsourced service providers.
• Solid understanding of ITIL processes and service management best practices.
• Excellent communication and leadership skills.
• Fluent in English.

Responsibilities

• Own end-to-end service delivery for JD Edwards ERP across EEMEA.
• Drive SLA performance, system availability, incident management, and service improvements.
• Partner with business leaders to align IT services with operational needs.
• Manage third-party vendors and ensure delivery excellence.
• Lead problem management and root cause analysis to reduce recurring issues.
• Support ERP upgrades, enhancements, integrations, and digital transformation initiatives.
• Lead and develop internal and external support teams.

Skills

Enterprise application support

Service delivery management

Stakeholder management

ITIL processes

Leadership

English fluency

Education

Bachelor's degree in IT, Business, or related field

Tools

JD Edwards EnterpriseOne

Azure-hosted ERP environments

Job description

Work Flexibility: Hybrid or Onsite

Manager, Service Delivery - JD Edwards ERP will lead ERP application support and service delivery across the Europe, Middle East, and Africa (EEMEA) region. This role will ensure stable operations, strong stakeholder engagement, and continuous improvement of JD Edwards services supporting manufacturing, supply chain, and finance operations.

What you will do

• Own end-to-end service delivery for JD Edwards ERP across EEMEA.
• Drive SLA performance, system availability, incident management, and service improvements.
• Partner with business leaders to align IT services with operational needs.
• Manage third-party vendors and ensure delivery excellence.
• Lead problem management and root cause analysis to reduce recurring issues.
• Support ERP upgrades, enhancements, integrations, and digital transformation initiatives.
• Lead and develop internal and external support teams.

What you need

Required:

• Bachelor's degree in IT, Business, or related field.
• 8+ years of enterprise application support experience.
• 5+ years of service delivery or support management experience.
• Strong JD Edwards EnterpriseOne expertise.
• Experience managing global stakeholders and outsourced service providers.
• Solid understanding of ITIL processes and service management best practices.
• Excellent communication and leadership skills.
• Fluent in English.

Preferred:

• Experience supporting Manufacturing, Supply Chain, Distribution, and Finance modules.
• Experience with Azure-hosted ERP environments.
• ITIL, PMP, or Agile certifications.

Poland Pay Ranges:

• Poland: zł256.100 - zł426.900 PLN Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

Travel Percentage: 10%