Hybrid JD Edwards ERP Service Delivery Lead (EEMEA)

Stryker; Polska; Hybrid; PLN 256.000 - 427.000; Vollzeit

Zusammenfassung

Stryker is seeking a Manager, Service Delivery for JD Edwards ERP to lead end-to-end ERP support across Europe, Middle East and Africa. The role focuses on stability, stakeholder engagement and continuous service improvements in manufacturing, supply chain and finance operations.

You will own delivery across EEMEA, drive SLA performance and manage global vendors, while developing internal and external support teams. Fluent English and ITIL/leadership experience are essential.

Qualifikationen

• Bachelor's degree in IT, Business, or related field.
• 8+ years of enterprise application support experience.
• 5+ years of service delivery or support management experience.
• Strong JD Edwards EnterpriseOne expertise.
• Experience managing global stakeholders and outsourced service providers.
• Solid understanding of ITIL processes and service management best practices.
• Excellent communication and leadership skills.
• Fluent in English.

Aufgaben

• Own end-to-end service delivery for JD Edwards ERP across EEMEA.
• Drive SLA performance, system availability, incident management, and service improvements.
• Partner with business leaders to align IT services with operational needs.
• Manage third-party vendors and ensure delivery excellence.
• Lead problem management and root cause analysis to reduce recurring issues.
• Support ERP upgrades, enhancements, integrations, and digital transformation initiatives.
• Lead and develop internal and external support teams.

Kenntnisse

Enterprise application support

Service delivery management

Stakeholder management

ITIL processes

Leadership

English fluency

Ausbildung

Bachelor's degree in IT, Business, or related field

Tools

JD Edwards EnterpriseOne

Azure-hosted ERP environments

Jobbeschreibung

Stryker is seeking a Manager, Service Delivery for JD Edwards ERP to lead end-to-end ERP support across Europe, Middle East and Africa. The role focuses on stability, stakeholder engagement and continuous service improvements in manufacturing, supply chain and finance operations.

You will own delivery across EEMEA, drive SLA performance and manage global vendors, while developing internal and external support teams. Fluent English and ITIL/leadership experience are essential.