Maintenance Technical Support Engineer

ALSTOM Gruppe; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading transport solutions company in Katowice seeks a full-time Maintenance Technical Support Engineer. The role involves managing service requests, conducting diagnostics, and offering technical support. The ideal candidate has a degree in engineering, technical knowledge, and a willingness to work globally. You will enjoy a rewarding career with opportunities for development and a competitive benefits package. Join us to contribute to innovative projects and steer your career across functions and countries.

Benefits

Competitive social coverage

Award-winning learning opportunities

Dynamic reward package

Qualifications

• Degree in or passion for engineering.
• Willingness to work around the world and in various locations.
• Proficient in managing service requests and offering technical support.

Responsibilities

• Manage service requests to resolve technical issues.
• Delegate tasks to other departments and suggest improvements.
• Conduct diagnostic and maintenance processes.

Skills

Technical knowledge

Collaborative approach

Analytical approach

Education

Degree in engineering or relevant field

Job description

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Maintenance Technical Support Engineer

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Maintenance Technical Support Engineer in Katowice, PL we’re looking for?

Your future role

Take on a new challenge and use your experience as a system engineer in the Helpdesk team. You will report to Jacek (Engineering Domain/Metrier Group Manager in Katowice) and work with passionate, motivated and dedicated teammates.

You’ll be the person the team turns to for momentum and to push installation projects forward. No two days are the same, but day‑to‑day, you’ll manage costing schedules, enable those around you to excel, and much more.

We’ll look to you for

• Managing service requests to fix the problem
• Delegating requests to other departments
• Suggesting improvements and solutions to avoid similar problems
• Providing training in the use of systems, applications and programs
• Conducting diagnostic, maintenance and repair processes
• Cooperation in the pmplementation of new solutions to optimize maintenance process
• Cooperation with other departments of the Company in the field of maintenance railway systems
• Ongoing technical support for users in solving system and application problems

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in or passion for engineering
• Undeniable technical knowledge
• Willingness to work around the world and abroad to various sites and desolate locations
• Collaborative and analytical approach.

Things you’ll enjoy

Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long‑term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award‑winning learning
• Progress towards
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.