Machine Learning Engineer - End-to-End Production ML

Zendesk, Inc.; Kraków; Hybrid; PLN 432,000 - 643,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Zendesk, Inc. in Kraków, Poland, seeks a Machine Learning Engineer to design, deploy, and improve ML systems powering our enterprise data platform.

You’ll own end-to-end lifecycle from problem understanding to production deployment and monitoring, collaborating with AI Engineers, Data Engineers, and analytics professionals. You will work with large-scale data, apply NLP and modern ML techniques, and focus on delivering measurable business impact beyond benchmarks.

Qualifications

• Bachelor’s degree in Computer Science, Mathematics, Statistics, Engineering, or another quantitative discipline.
• Master’s degree or PhD is a plus, but not required.

Responsibilities

• Design, build, and deploy machine learning models that power business outcomes.
• Develop and maintain scalable ML pipelines ingesting data and retraining models.
• Work with large-scale structured and unstructured data using embeddings and NLP techniques.
• Monitor production models and iterate based on real-world results.
• Collaborate with Data Engineers, Product Managers, and stakeholders to deliver ML solutions.
• Own end-to-end ML solutions from problem definition to deployment and optimization.

Skills

ML Engineering

Python

Production ML

Data collaboration

Model monitoring

Education

Bachelor's in CS/Math/ stats

Master's/PhD a plus

Tools

Snowflake

Airflow

dbt

GitHub Copilot

Job description

Zendesk, Inc. in Kraków, Poland, seeks a Machine Learning Engineer to design, deploy, and improve ML systems powering our enterprise data platform.

You’ll own end-to-end lifecycle from problem understanding to production deployment and monitoring, collaborating with AI Engineers, Data Engineers, and analytics professionals. You will work with large-scale data, apply NLP and modern ML techniques, and focus on delivering measurable business impact beyond benchmarks.