Engineering Manager: ML & Retrieval Systems Lead

Zendesk, Inc.; Kraków; Hybrid; PLN 324,000 - 486,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Zendesk, Inc. is expanding its Krakow-based engineering leadership to drive ML-powered retrieval and RAG-enabled customer experience tools. You will guide engineers, align cross‑functional teams, and collaborate with senior leaders to improve delivery and reliability.

The role emphasizes hands‑on coaching, strong communication, and a focus on inclusive team growth in a hybrid environment across Poland and Portugal. Poland salary range zł324,000.00–zł486,000.00 with possible bonuses.

Qualifications

• Experience managing people across one or more teams in large, distributed systems.
• Proven ability to align interdependent teams and features for delivery.
• Excellent written and verbal communication skills.
• Strong prioritization to maximize impact across multiple initiatives.

Responsibilities

• Lead a team of engineers; provide direction and support through project lifecycle.
• Collaborate with leadership to improve software delivery and service reliability.
• Maintain high service levels for your team’s products and services.
• Lead recruitment, streamline interviews, and onboard new team members quickly and effectively.
• Hold regular 1:1s focused on performance, growth, and well‑being; foster an inclusive, thriving environment.

Skills

People management

Strategic planning

Communication

Prioritization

Interviewing

Collaboration

Tools

Ruby

Python

Kubernetes

Docker

AWS

Elasticsearch

Job description

Zendesk, Inc. is expanding its Krakow-based engineering leadership to drive ML-powered retrieval and RAG-enabled customer experience tools. You will guide engineers, align cross‑functional teams, and collaborate with senior leaders to improve delivery and reliability.

The role emphasizes hands‑on coaching, strong communication, and a focus on inclusive team growth in a hybrid environment across Poland and Portugal. Poland salary range zł324,000.00–zł486,000.00 with possible bonuses.