Logistics CX Lead: End-to-End Customer Experience

Damco Spain SL; Gdynia; Hybrid; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan

Company Social Benefits Fund (ZFŚS)

Employee Assistance Program

Global Referral Program

Role Specific Benefits

Job summary

Maersk in Gdynia, Poland is seeking a Customer Experience professional to design and deliver end-to-end logistics solutions for customers. You will own the customer experience by coordinating shipments with global teams and ensuring service levels are met.

The role requires strong planning, excellent communication in Polish and English, and experience in freight forwarding or logistics customer service. SAP/EDI experience is preferred; collaboration with cross-functional teams is essential.

Qualifications

• Polish and English language proficiency.
• Background as freight forwarder or logistics customer service.
• Experience with SAP and EDI systems preferred.

Responsibilities

• Build tailored end-to-end logistics solutions for customers.
• Coordinate with global teams and customers to meet service levels.
• Identify opportunities to optimize processes and improve customer experience.
• Support digitization and adoption of new e-features.
• Advise management on potential service issues and trends.

Skills

Polish language

English language

Customer service

Tools

SAP

EDI systems

Job description

Maersk in Gdynia, Poland is seeking a Customer Experience professional to design and deliver end-to-end logistics solutions for customers. You will own the customer experience by coordinating shipments with global teams and ensuring service levels are met.

The role requires strong planning, excellent communication in Polish and English, and experience in freight forwarding or logistics customer service. SAP/EDI experience is preferred; collaboration with cross-functional teams is essential.