Logistics & Customer Service Specialist with German

Royal Greenland; Gdańsk; Hybrid; PLN 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Multisport card

Group insurance

Job summary

Royal Greenland, a leading seafood company, seeks a Customer Service and Logistics Specialist in Gdansk. You will manage complex orders, coordinate logistics, and collaborate with Sales, Quality, and Finance to ensure accuracy and timely delivery.

Hybrid work is offered with a modern office in Gdansk. English and German fluency, plus SAP knowledge, are required to succeed in a fast-paced, international environment.

Qualifications

• Fluent English and German written and spoken is a must.
• Experience in logistics, transportation, supply chain is a must.
• Proven experience with customers in a service-oriented B2B environment.
• Strong organizational and time-management skills.
• Experience with SAP is an advantage.

Responsibilities

• Providing excellent customer service by processing orders and responding to inquiries promptly.
• Managing end-to-end order management, including logistics and fulfillment.
• Coordinating daily with warehouses and logistics service providers.
• Monitoring shipment status and coordinating solutions for delays.
• Maintaining data updates in SAP and other logistics systems.
• Supporting forecasting by generating reports and updating data.
• Handling after-sales tasks such as returns and ensuring satisfaction.
• Collaborating with Quality, Purchasing, Sales, Finance and Customer Service.
• Performing other duties as required by business needs.

Skills

Logistics

Customer service

B2B experience

SAP familiarity

Fluent English

German language

Independent work

Tools

SAP ERP

Job description

Royal Greenland is one of the world's leading seafood companies, specializing in high-quality seafood products sourced primarily from the cold, pristine waters of the North Atlantic and Arctic oceans. Established in 1774, the vertically integrated company has a rich history and is owned by the Government of Greenland and employs over 2000 employees. Royal Greenland focuses on sustainable fishing practices, ensuring the responsible harvesting of species like cold-water prawns, Greenland halibut, snow crab, and cod. With a strong commitment to quality and innovation, Royal Greenland supplies fresh, frozen, and value-added seafood products to markets worldwide, catering to both retail and food service sectors.

Role summary

The Customer Service and Logistics Specialist is responsible for managing complex customer orders and inquiries from initial contact through order fulfilment, resolution, and follow-up.

The position requires strong logistics skills to ensure effective collaboration with customers, sales teams, technical support, and internal departments. The role involves coordinating customer orders and service requests efficiently, ensuring that all issues are thoroughly investigated, appropriately addressed, and resolved in a timely manner.

The specialist focuses on complex problem-solving, process improvement, and maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities

• Providing excellent customer service by processing orders accurately and responding to customer inquiries in a timely manner.
• Managing end-to-end order management processes, including logistics and order fulfillment, implementing order changes, responding to inquiries, monitoring order status, escalating issues when necessary, and overseeing billing processes.
• Monitoring and realizing logistics processes in accordance with applicable internal procedures.
• Managing daily coordination activities with warehouses and logistics service providers to ensure timely and efficient shipment execution.
• Monitoring shipment status, identifying potential delays or issues, and coordinating solutions with relevant stakeholders.
• Maintaining relevant data updates in SAP and other logistics systems.
• Supporting the forecasting process by generating reports, updating system data, and coordinating with Sales and Key Account Managers.
• Managing after sales tasks such as addressing customer complaints, processing returns, and ensuring customer satisfaction
• Collaborating closely with internal departments, including Quality, Purchasing, Sales, Finance, and Customer Service, as well as external Suppliers.
• Maintaining relevant data updates in the SAP and other logistics systems.
• Performing other duties as required by business need or direct supervisor

Qualifications and Skills

• Fluent English and German written and spoken is a must
• Experience in logistics, transportation, supply chain or other logistic operations is a must
• Proven experience with customers in a service-oriented area in the B2B environment
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Strong problem-solving skills with a proactive approach, ability to prioritize under pressure, and ensure timely resolution of operational issues.
• Experience with SAP is an advantage.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication skills to effectively interact with customers, internal and external stakeholders

What We Offer

At Royal Greenland, you will join a dynamic and international company with a strong position in the seafood industry. Our modern office in Gdansk provides a collaborative and supportive work environment, where you will be part of a dedicated Logistics & Customer Service team. Once you are fully onboarded, we offer a flexible hybrid work model, allowing you to balance work and personal life. You will also have the opportunity to develop your professional skills by gaining hands-on experience in international trade and learning about our wide range of seafood products. In addition, we provide a comprehensive benefits package, including:

• Co-financing of the Multisport card
• Co-financing of group insurance