Logistics & Customer Service Specialist — Hybrid (SAP)

Royal Greenland; Gdańsk; Hybrid; PLN 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Multisport card

Group insurance

Job summary

Royal Greenland, a leading seafood company, seeks a Customer Service and Logistics Specialist in Gdansk. You will manage complex orders, coordinate logistics, and collaborate with Sales, Quality, and Finance to ensure accuracy and timely delivery.

Hybrid work is offered with a modern office in Gdansk. English and German fluency, plus SAP knowledge, are required to succeed in a fast-paced, international environment.

Qualifications

• Fluent English and German written and spoken is a must.
• Experience in logistics, transportation, supply chain is a must.
• Proven experience with customers in a service-oriented B2B environment.
• Strong organizational and time-management skills.
• Experience with SAP is an advantage.

Responsibilities

• Providing excellent customer service by processing orders and responding to inquiries promptly.
• Managing end-to-end order management, including logistics and fulfillment.
• Coordinating daily with warehouses and logistics service providers.
• Monitoring shipment status and coordinating solutions for delays.
• Maintaining data updates in SAP and other logistics systems.
• Supporting forecasting by generating reports and updating data.
• Handling after-sales tasks such as returns and ensuring satisfaction.
• Collaborating with Quality, Purchasing, Sales, Finance and Customer Service.
• Performing other duties as required by business needs.

Skills

Logistics

Customer service

B2B experience

SAP familiarity

Fluent English

German language

Independent work

Tools

SAP ERP

Job description

Royal Greenland, a leading seafood company, seeks a Customer Service and Logistics Specialist in Gdansk. You will manage complex orders, coordinate logistics, and collaborate with Sales, Quality, and Finance to ensure accuracy and timely delivery.

Hybrid work is offered with a modern office in Gdansk. English and German fluency, plus SAP knowledge, are required to succeed in a fast-paced, international environment.