Learning & Certification Delivery Lead

ALTEN; Kraków; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Full-time contract

Work equipment provided

Conferences and trainings

Certification and training

Relocation opportunities

GreatPlaceToWork certificate

Job summary

ALTEN Polska in Kraków seeks a proactive Service Delivery Coordinator to manage the day-to-day delivery of CASTLE’s certification and accreditation service. You will log, triage, progress and complete requests on time, coordinating with vendors and internal partners throughout intake to completion.

In this role you will own colleague communications, maintain the service backlog, produce regular reports, and drive workflow improvements and automation to boost efficiency, accuracy and insights.

Qualifications

• Experience coordinating training or service delivery in a complex environment.
• Strong ability to gather requirements, manage data, and report insights.
• Experience with collaboration tools (SharePoint, Degreed, Workplace) and MS Office.

Responsibilities

• Run day-to-day delivery of CASTLE’s certification and accreditation service.
• Coordinate activities across multiple vendors and internal partners.
• Manage service backlog, track demand, ageing items, and upcoming peaks.
• Own colleague communications and service experience throughout the lifecycle.
• Track risks and dependencies; escalate and drive actions to resolution.
• Produce weekly/monthly reporting and support process improvements.

Skills

Stakeholder management

Data analytics

English language

Organisational skills

Tools

SharePoint

Degreed

Workplace

Microsoft Excel

Microsoft PowerPoint

Job description

ALTEN Polska in Kraków seeks a proactive Service Delivery Coordinator to manage the day-to-day delivery of CASTLE’s certification and accreditation service. You will log, triage, progress and complete requests on time, coordinating with vendors and internal partners throughout intake to completion.

In this role you will own colleague communications, maintain the service backlog, produce regular reports, and drive workflow improvements and automation to boost efficiency, accuracy and insights.