Learning Service Delivery Coordinator

ALTEN; Kraków; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Full-time contract

Work equipment provided

Conferences and trainings

Certification and training

Relocation opportunities

GreatPlaceToWork certificate

Job summary

ALTEN Polska in Kraków seeks a proactive Service Delivery Coordinator to manage the day-to-day delivery of CASTLE’s certification and accreditation service. You will log, triage, progress and complete requests on time, coordinating with vendors and internal partners throughout intake to completion.

In this role you will own colleague communications, maintain the service backlog, produce regular reports, and drive workflow improvements and automation to boost efficiency, accuracy and insights.

Qualifications

• Experience coordinating training or service delivery in a complex environment.
• Strong ability to gather requirements, manage data, and report insights.
• Experience with collaboration tools (SharePoint, Degreed, Workplace) and MS Office.

Responsibilities

• Run day-to-day delivery of CASTLE’s certification and accreditation service.
• Coordinate activities across multiple vendors and internal partners.
• Manage service backlog, track demand, ageing items, and upcoming peaks.
• Own colleague communications and service experience throughout the lifecycle.
• Track risks and dependencies; escalate and drive actions to resolution.
• Produce weekly/monthly reporting and support process improvements.

Skills

Stakeholder management

Data analytics

English language

Organisational skills

Tools

SharePoint

Degreed

Workplace

Microsoft Excel

Microsoft PowerPoint

Job description

We are part of the ALTEN Group – a leading European provider of engineering and technology consulting servics.

Join ALTEN Polska and let’s grow together!

• Run the day-to-day delivery of CASTLE’s certification and accreditation service, ensuring requests are logged, triaged, progressed, and completed within agreed timelines and quality expectations.
• Coordinate activities across multiple vendors and internal partners, aligning priorities, clarifying ownership, and ensuring effective handoffs from intake through to completion.
• Manage the service backlog and delivery pipeline, maintaining visibility of demand, status, ageing items, bottlenecks, and upcoming peaks; support prioritisation where capacity is constrained.
• Own colleague communications and service experience by providing clear guidance, proactive updates, and consistent messaging throughout the request lifecycle.
• Track and manage operational risks, issues, and dependencies; elevate appropriately and drive actions through to resolution to protect CASTLE outcomes.

2) Demand management & stakeholder engagement

• Engage cybersecurity teams to understand role-based learning needs and translate these into actionable certification/accreditation demand.
• Coordinate with internal stakeholders (e.g., learning platform/tool owners, SMEs, programme leads) to confirm requirements, validate eligibility, and remove delivery blockers.
• Support service planning activities (e.g., forecasting demand peaks, supporting annual cycles, preparing communications and timelines).
• Collect, organise, and maintain accurate service data (requests, approvals, fulfilment, completions) to enable reliable operational oversight.
• Produce regular reporting (weekly/monthly) covering volumes, cycle times, completion rates, exceptions, and key insights to support decision-making.
• Identify opportunities to improve service workflows and implement practical changes (standardised steps/templates, clearer handoffs, reduced rework) and automation to improve efficiency and data reliability.
• Contribute to skills mapping and the maintenance of learning information/content across relevant tools (e.g., SharePoint, Degreed, Workplace).

Knowledge

• Training and awareness methods, techniques, and best practice.
• Requirements gathering, process improvement, and service optimisation concepts.
• Data analysis, reporting, and problem solving.

Experience (essential)

• Coordinating training, learning operations, or service delivery activities (cybersecurity or risk preferred).
• Working with a broad range of stakeholders across varying seniority in a complex environment.
• Improving processes and introducing automation to enhance service delivery.
• Using collaboration/learning tools (e.g., SharePoint, Degreed, Workplace) and Microsoft Office (especially Excel and PowerPoint).

Capabilities

• Strong written and spoken English; high attention to detail.
• Highly organised with strong ownership; able to manage multiple priorities and deadlines.
• Confident stakeholder management; able to coordinate across teams and keep actions moving.
• Analytical and comfortable working with datasets to produce clear, actionable MI.
• Calm under pressure, proactive, and committed to continuous improvement.

Desirable / Good to have

• Familiarity with cybersecurity (or similar) certification and accreditation processes.
• Ability to create clear presentations and data visualisations for senior audiences.
• Experience with task/project management tools (e.g., JIRA, Monday.com, Microsoft Project).
• Basic understanding of Cybersecurity, Technology, and Data Protection.

We offer

• A full-time contract (B2B also possible)
• All necessary work equipment is provided by us (computer, monitor etc).
• Participation in company many conferences, trainings, workshops, integration meetings, etc.
• Certification and training opportunities
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company.
• Work in company with #GreatPlaceToWork Certificate