Lead ServiceNow Business Analyst

EPAM Systems, Inc.; Poland; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Chance to work abroad up to 60 days a年

Relocation opportunities

Job summary

EPAM Systems, Inc. is seeking a Lead ServiceNow Business Analyst to drive analysis excellence across enterprise ServiceNow implementations. You will govern requirements management, collaborate with business stakeholders and platform teams, and partner with implementation vendors to deliver standardized solutions.

The role focuses on ITSM, CSM, IRM/GRC, TPRM and Privacy, with responsibilities spanning governance, operating models and adoption. English at B2 level or higher is required.

Qualifications

• 7+ years of Business Analysis experience, including a minimum of 3 years of ServiceNow BA experience.
• Expertise in ITSM and CSM, with IRM/GRC, TPRM and Privacy preferred.
• Proven experience leading and mentoring BA teams, driving requirements management and establishing analysis standards.
• Background in supporting governance, operating model, service ownership and capability development.
• Experience with enterprise platforms through implementation, transition, stabilization and continuous improvement.
• Experience with greenfield ServiceNow implementations.
• Strong preference for out-of-the-box solution design and platform standardization.
• Experience working with external implementation partners.
• English proficiency at B2 level or higher.

Responsibilities

• Lead business analysis activities across multiple ServiceNow domains.
• Define and establish BA standards, methodologies and best practices.
• Facilitate workshops with business and technology stakeholders.
• Lead requirements gathering, management, prioritization and documentation.
• Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities.
• Support operating model design, governance processes and service ownership frameworks.
• Drive operational readiness and business adoption.
• Act as primary liaison between business teams, platform teams and implementation partners.
• Drive process harmonization and challenge requirements that deviate from standard ServiceNow capability.
• Support the Platform Owner with backlog governance, roadmap planning, benefits realization and adoption.
• Ensure traceability from business objectives through testing, operational readiness and post-deployment improvement.
• Mentor Business Analysts and support capability development.

Skills

Business analysis

ServiceNow BA

ITSM

CSM

IRM/GRC

TPRM

Privacy

Stakeholder management

Governance

Tools

ServiceNow

Job description

We are seeking a Lead ServiceNow Business Analyst to drive business analysis excellence across enterprise ServiceNow implementations, guiding strategic requirements management, governance frameworks and cross-functional collaboration between business stakeholders, platform teams and implementation partners.ResponsibilitiesLead business analysis activities across multiple ServiceNow domainsDefine and establish BA standards, methodologies and best practicesFacilitate workshops with business and technology stakeholdersLead requirements gathering, management, prioritization and documentationProvide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilitiesSupport operating model design, governance processes and service ownership frameworksDrive operational readiness and business adoptionAct as primary liaison between business teams, platform teams and implementation partnersDrive process harmonization and challenge requirements that deviate from standard ServiceNow capabilitySupport the Platform Owner with backlog governance, roadmap planning, benefits realization and adoptionEnsure traceability from business objectives through testing, operational readiness and post-deployment improvementMentor Business Analysts and support capability developmentRequirements7+ years of Business Analysis experience, including a minimum of 3 years of ServiceNow BA experienceExpertise in ITSM and CSM, with IRM/GRC, TPRM and Privacy preferredProven experience leading and mentoring BA teams, driving requirements management and establishing analysis standardsBackground in supporting governance, operating model, service ownership and capability developmentExperience with enterprise platforms through implementation, transition, stabilization and continuous improvementExperience with greenfield ServiceNow implementationsStrong preference for out-of-the-box solution design and platform standardizationExperience working with external implementation partnersFamiliarity with enterprise-scale ServiceNow environmentsCapability to balance implementation activity with long-term platform ownership, operational support, governance and continuous improvementEnglish proficiency at B2 level or higherWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.