L2O Process Manager

Vaillant Group Business Services Poland; Katowice; Ibrido; PLN 180.000 - 280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work 70/30

Remote work up to 30 days abroad

Private medical care

Sports card subsidy

Group insurance

Ergonomic office spaces

Extra 2 days off

Recreation subsidies

Discount on company products (up to 30

Commuting & eyewear support

Internal training & mentoring

Language learning platform (eTutor)

Descrizione del lavoro

Vaillant Group is seeking an L2O Process Manager to shape and continuously improve Lead-to-Order processes across international markets. You will own process domains, ensure governance, and translate business needs into scalable digital solutions.

You will collaborate with Salesforce and SAP teams, manage the backlog, and drive KPI-based improvements while leading cross-functional stakeholder alignment in a global matrix organization.

Competenze

• University degree in Business, IT, Business Informatics, or comparable field.
• Several years of experience in BPM, CRM, digital transformation, or related area in an international environment.
• Strong expertise in Product Ownership, Backlog Management, Agile Solution Delivery, Salesforce, SAP-integrated processes, and Lead-to-Order process management; translate business requirements into scalable digital solutions and drive improvements via data and KPIs.
• Experience with Jira, ARIS, Celonis, and CPQ solutions is an advantage.

Mansioni

• Own and continuously develop Lead-to-Order process areas across end-to-end lifecycle.
• Drive process harmonization, standardization and governance across markets.
• Translate strategic objectives into scalable processes and digital solutions.
• Own and prioritize the process and product backlog for high-value outcomes.
• Define business requirements, user stories and acceptance criteria for agile delivery.
• Collaborate with Salesforce and SAP teams to evolve capabilities and improve UX.
• Monitor KPIs and PPIs to identify optimization opportunities and value creation.
• Use data and process analytics for continuous improvement and operational excellence.
• Facilitate workshops and align stakeholders across Sales, Marketing, Customer Service, IT and markets.
• Contribute to the roadmap for L2O, Opportunity, Offer, Pricing, Incentive, Contract, and CPQ capabilities.

Conoscenze

Product Ownership

Backlog Management

Agile Delivery

Lead-to-Order

Data-driven mindset

Stakeholder management

Formazione

University degree in Business/IT or related

Strumenti

Jira

ARIS

Celonis

CPQ

Descrizione del lavoro

As L2O Process Manager, you will shape and continuously improve the way Vaillant Group manages its Lead-to-Order processes across international markets. Acting as the global process and product owner for your assigned process domains, you will ensure business processes, digital capabilities and performance management work seamlessly together to deliver measurable business value.

In this role, you will:

• Own and continuously develop assigned Lead-to-Order (L2O) process areas across the end-to-end lifecycle.
• Drive process harmonization, standardization and governance across multiple markets and business units.
• Act as the key link between business teams and IT, translating strategic objectives into scalable processes and digital solutions.
• Own and prioritize the process and product backlog, ensuring delivery focuses on the highest-value business outcomes.
• Define business requirements, user stories and acceptance criteria, supporting agile solution delivery.
• Partner closely with Salesforce and SAP teams to evolve business capabilities and improve user experience.
• Monitor process performance through KPIs and Process Performance Indicators (PPIs), identifying opportunities for optimization and value creation.
• Use business insights and process analytics to drive continuous improvement and operational excellence.
• Facilitate workshops, align stakeholders and drive decision-making across Sales, Marketing, Customer Service, IT and local market organizations.
• Contribute to the long-term roadmap for Lead Management, Opportunity Management, Offer Management, Pricing, Incentive Management, Contract Management, Customer Account Management and CPQ capabilities.

What makes us successful together

• Qualification: You hold a university degree in Business, Information Technology, Business Informatics, or a comparable field.
• Experience: You bring several years of experience in Business Process Management, CRM, Digital Transformation, or a related area, including ownership and optimization of business processes in an international environment.
• Know-how and skills: You have strong expertise in Product Ownership, Backlog Management, Agile Solution Delivery, Salesforce, SAP-integrated processes, and Lead-to-Order process management, with the ability to translate business requirements into scalable digital solutions and drive measurable improvements through data and KPIs.
• Nice to have: Experience with Jira, ARIS, Celonis, and CPQ solutions is considered an advantage.
• Personality: You stand out through your data-driven mindset, passion for digital transformation and continuous improvement, excellent stakeholder management capabilities, and ability to influence and collaborate effectively across a global matrix organization.
• Language skills: You communicate confidently in English, both written and spoken, and can effectively facilitate discussions with diverse international stakeholders.

What you can count on

• Flexible work model: adjustable starting times (7:30 – 9:00AM), hybrid work 70/30, and up to 30 days of remote work from abroad from selected countries.
• Health & Wellness support: private medical care (Medicover), sports card subsidy (Multisport), group insurance (Warta), and ergonomic office spaces.
• Time off & balance: additional paid 2 days off and subsidies for recreation.
• Financial perks: up to 30% discount on company products, support for commuting and eyewear.
• Growth & Development: access to internal training, mentoring programs, self-learning platform for languages (eTutor) and international projects.
• Culture & Community: company events, family friendly activities, and open opportunities within Vaillant Group.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.