L2 Payments Card Support Engineer / Analyst

Coforge; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Cforge is seeking a L2 Card Payments Support Engineer/Analyst in Kraków with 2+ years of experience in card payments production support. You will handle incident management, troubleshooting, and collaboration with payment networks and banking systems.

Responsibilities include monitoring, RCA, and ensuring SLA across card issuing, acquiring, gateway, and authorization systems. Proficiency in SQL and monitoring tools is preferred, with ITIL knowledge a plus.

Qualifications

• 1+ years of experience in Card Payments Production/Applications Support.
• Familiarity with card payment lifecycle, issuing, acquiring, and payment gateways.
• Experience in incident management and troubleshooting production issues.

Responsibilities

• Provide L1/L2 application and production support for card payment platforms.
• Monitor transactions and system health to ensure SLA.
• Investigate and resolve payment-related incidents, defects, and service requests.
• Analyze transaction failures and coordinate with internal teams and external partners for resolution.
• Perform root cause analysis and implement preventive measures.
• Support day-to-day operations for card issuing, acquiring, payment gateway, and authorization systems.
• Participate in incident, problem, and change management activities.
• Collaborate with development, infrastructure and business teams to ensure service stability.
• Prepare operational reports and maintain support documentation.

Skills

Card Payments Production

Application Support

Card Issuing and Acquiring

Payment Gateways

Authorization and Settlement

Chargebacks and Disputes

Transaction Lifecycle

ISO 8583

Incident Management

SQL

Monitoring Tools

Linux/Unix

Analytical Skills

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

ServiceNow

Jira

Splunk

Dynatrace

AppDynamics

Job description

Job Description: L2 Card Payments Support Engineer / Analyst (2-3 Years Experience)

Experience: 2+ Years

Employment Type: Full-Time

Resource : Resource possesses excellent English communication skills, a stable career history, and a proven track record of reliability and commitment.

Role Summary

We are seeking a Payments Card Support Engineer/Analyst with 1+ years of experience in production support and payment systems. The ideal candidate should have hands-on experience supporting card payment applications, incident management, troubleshooting transaction issues, and working with payment networks and banking systems.

Key Responsibilities

• Provide L1/L2 application and production support for card payment platforms.
• Monitor payment transactions and system health to ensure SLA compliance.
• Investigate and resolve payment-related incidents, defects, and service requests.
• Analyze transaction failures and coordinate with internal teams and external partners for resolution.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support day-to-day operations for card issuing, acquiring, payment gateway, and authorization systems.
• Participate in incident management, problem management, and change management activities.
• Work closely with development, infrastructure, and business teams to ensure service stability.
• Prepare operational reports and maintain support documentation.

Required Skills

• 1+ years of experience in Card Payments Production/Application Support.
• Working knowledge of:
• Card Issuing and Acquiring
• Payment Gateways
• Authorization and Settlement processes
• Chargebacks and Disputes
• Transaction Lifecycle Management
• Understanding of ISO 8583 message formats.
• Experience in incident management and troubleshooting production issues.
• Knowledge of SQL for data analysis and troubleshooting.
• Familiarity with monitoring and ticketing tools (ServiceNow, Jira, Splunk, Dynatrace, AppDynamics, etc.).
• Good understanding of Linux/Unix environments.
• Strong analytical and problem-solving skills.

Preferred Skills

• Exposure to SWIFT and banking payment systems.
• Knowledge of fraud management and risk monitoring.
• Understanding of ITIL processes and production support best practices.
• Ability to work in rotational shifts and on-call support environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant certifications in Payments, ITIL, Visa, Mastercard, or Banking domains are an added advantage.
• Incident & Problem Management
• Stakeholder Communication
• Production Support
• Payment Operations
• Customer Focus

Experience Level: 2+ Years

Domain: Card Payments / Banking / Financial Services