Payment Operations Analyst

adly; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

Adly is seeking a Payment Operations Analyst to optimize payment flows, troubleshoot gateways, and build robust dashboards. You will analyze transaction data, identify anomalies, and contribute to process improvements within a fast-moving, data-driven portfolio of SaaS and content companies.

You will collaborate with Product, IT, Finance, Disputes and Fraud teams and work with PSPs and acquirers to ensure seamless payment operations and automation that drives efficiency.

Qualifications

• At least 2+ years of hands-on experience in payment flows and payment operations.
• Bachelor's degree in Industrial Engineering, Business Administration, Economics, or a related field.
• Proficiency in SQL and ability to write complex queries for data extraction and validation.
• Strong Excel skills including pivot tables, VLOOKUP, and advanced formulas.
• Hands-on experience with BI tools such as BigQuery and Preset for payment data analysis.
• Experience building dashboards and reports translating data into insights.
• Familiarity with payment gateways, APIs, and integration flows.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Support daily operations of payment products for smooth functionality and performance.
• Investigate and resolve payment issues across gateways, acquirers, and methods.
• Analyze payment data to identify trends, declines, and opportunities.
• Build and maintain dashboards and perform ad-hoc analyses of KPIs.
• Collaborate with Product, IT, Finance, Disputes and Fraud to resolve escalations.
• Work with PSPs, acquirers, and alternative providers to ensure seamless operations.
• Support and monitor payment integrations and stability.
• Assist in managing payment flows incl. authorization, capture, refunds, and 3DS.

Skills

Payment operations

SQL

Excel

BI tools

Education

Bachelor's degree in Industrial Engineering, Business Administration, Economics, or related field

Tools

BigQuery

Preset

Job description

Adly is a technology, data, and performance driven portfolio of SaaS subscription and content companies. Our founders have built, acquired, scaled, and sold several SaaS and content businesses, and have added many of those portfolio companies into Adly.

Under Adly's current umbrella are multiple social media growth SaaS businesses, a technology driven dating platform, a B2B WiFi marketing platform, ad-driven content sites, and several more to come. We utilize a combination of paid media (Facebook Ads, Google Ads), organic search / SEO strategy, funnel optimization / CRO, and product design to scale user acquisition and maximize retention across the portfolio.

About this role:

We are seeking a Payment Operations Analyst with strong technical and analytical capabilities to drive operational excellence across our Payments team. The ideal candidate will have hands-on experience with payment flows and system integrations, coupled with the ability to troubleshoot issues, extract insights from data, and build compelling reports that inform business decisions, all while thriving in a fast-moving environment.

Key Responsibilities

• Support daily operations of payment products, ensuring smooth functionality and optimal performance.
• Investigate and resolve payment-related issues across gateways, acquirers, and payment methods.
• Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates).
• Build and maintain medium to advanced reporting dashboards and perform ad-hoc analysis to track payment performance metrics and KPIs.
• Collaborate with cross-functional teams (Product, IT, Finance, Disputes and Fraud) to resolve escalations, identify root causes, and improve processes.
• Work with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution.
• Support and monitor payment integrations, ensuring correct implementation and ongoing stability.
• Assist in managing payment flows, including authorization, capture, refunds, VAMP and 3DS authentication.
• Contribute to process improvements and automation initiatives to enhance efficiency.

Required Skills & Experience

• At least 2+ years of hands-on experience in payment flows and payment operations (mandatory)
• Bachelor's degree in Industrial Engineering, Business Administration, Economics, or a related field.
• Proficiency in SQL - ability to write complex queries for data extraction, transformation, and validation across large datasets.
• Strong Excel skills - including pivot tables, VLOOKUP and advanced formula work.
• Hands-on experience with BI tools such as BigQuery, Preset - querying, aggregating, and analyzing payment data at scale.
• Experience building dashboards and reports - translating raw data into actionable business insights and visualizations.
• Familiarity with payment gateways, APIs, and integration flows.
• Medium to advanced reporting experience - ability to design metrics, build automated reports, and create self-service analytics for stakeholders.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Excellent verbal and written communication skills.

Nice-to-Have

• Experience with payment compliance and fraud monitoring frameworks.
• Familiarity with Stripe, Adyen, or similar payment processor ecosystems.
• Background in dispute management, fraud or chargeback operations.
• Experience with payment webhooks and real-time event processing.