L2 IT Support Engineer

Teceze; Województwo mazowieckie; On-site; PLN 60,000 - 80,000; Full time

Job summary

Teceze is seeking an onsite IT Support Specialist based in Poznań, Poland, with occasional travel to Warsaw and Katowice. You will resolve hardware and software issues, deploy devices, and ensure smooth user support across offices.

You will work with end users, coordinate with remote teams and vendors, and manage assets and tickets, while maintaining high service standards and effective communication in English and Polish.

Qualifications

• 2–5 years of onsite IT support or deskside support experience.
• Solid knowledge of Windows end-user computing environments.
• Ability to follow SOPs and work with remote technical teams.
• Strong customer service and communication skills.
• Proficiency in English and Polish.

Responsibilities

• Provide onsite IT support and hands-on assistance for end users.
• Support desktops, laptops, tablets, mobile devices, printers, meeting room equipment, and local applications.
• Perform IMAC activities (Install, Move, Add, Change, Delete) and device deployments.
• Troubleshoot hardware and software issues and coordinate with remote support teams, vendors, and OEMs.
• Support asset management, inventory tracking, ticket updates, and hardware lifecycle activities.
• Provide hands-and-eyes support in server rooms, network environments, conference rooms, and AV systems under remote guidance.
• Deliver VIP support and assist with special events, meetings, and user onboarding activities.

Skills

Desktop support

Device deployment

Break/fix

Windows end-user computing

SOP adherence

Customer service

English & Polish

Job description

Location: Poznań, Poland with occasional travel to Warsaw and Katowice.

Key Responsibilities

• Provide onsite IT support and "Hands & Eyes" assistance for end users.
• Support desktops, laptops, tablets, mobile devices, printers, meeting room equipment, and local applications.
• Perform IMAC activities (Install, Move, Add, Change, Delete) and device deployments.
• Troubleshoot hardware and software issues and coordinate with remote support teams, vendors, and OEMs.
• Support asset management, inventory tracking, ticket updates, and hardware lifecycle activities.
• Provide hands-and-eyes support in server rooms, network environments, conference rooms, and AV systems under remote guidance.
• Deliver VIP support and assist with special events, meetings, and user onboarding activities.

Required Skills

• Experience in desktop support, device deployment, and break/fix activities.
• Good understanding of Windows-based end-user computing environments.
• Ability to follow SOPs and work closely with remote technical teams.
• Strong customer service and communication skills.
• Professional English and Polish language proficiency.

Working Hours

• Monday to Friday, 8x5 business hours, with occasional after-hours or weekend support as required.

Travel Requirements

• Occasional travel to Warsaw and Katowice to support business requirements.

Experience: 2-5 years of onsite IT support or deskside support experience preferred.