L2 IT Support Engineer

Teceze; Poznań; On-site; PLN 60,000 - 85,000; Full time

Job summary

Teceze in Poznań is looking for an Onsite IT Support Engineer to provide hands-on support for end users, including desktops, laptops, tablets, mobile devices, printers, and AV equipment. The role includes device deployments, IMAC activities, and coordination with remote teams and vendors.

We require 2–5 years of deskside experience, strong Windows knowledge, and excellent English and Polish communication. Occasional travel to Warsaw and Katowice is expected.

Qualifications

• 2-5 years of onsite IT support or deskside support experience.
• Strong understanding of Windows-based end-user computing environments.
• Ability to follow SOPs and work closely with remote technical teams.

Responsibilities

• Provide onsite IT support for end users.
• Support desktops, laptops, tablets, mobile devices, printers, and AV equipment; coordinate with remote teams and vendors.
• Perform IMAC activities (Install, Move, Add, Change, Delete) and device deployments.
• Troubleshoot hardware and software issues and coordinate with remote support teams, vendors, and OEMs.
• Support asset management, inventory tracking, ticket updates, and hardware lifecycle activities.
• Provide hands-and-eyes support in server rooms, network environments, conference rooms, and AV systems under remote guidance.
• Deliver VIP support and assist with special events, meetings, and user onboarding activities.

Skills

Desktop support

Device deployment

Break/fix

Windows environment

SOPs

Customer service

English proficiency

Polish proficiency

Job description

• Service Start Date: 16 November 2026
• Primary Work Location: Poznań, Poland

Job Description – Onsite IT Support Engineer (Poznań, Poland)

Location: Poznań, Poland with occasional travel to Warsaw and Katowice.

Key Responsibilities

• Provide onsite IT support and "Hands & Eyes" assistance for end users.
• Support desktops, laptops, tablets, mobile devices, printers, meeting room equipment, and local applications.
• Perform IMAC activities (Install, Move, Add, Change, Delete) and device deployments.
• Troubleshoot hardware and software issues and coordinate with remote support teams, vendors, and OEMs.
• Support asset management, inventory tracking, ticket updates, and hardware lifecycle activities.
• Provide hands-and-eyes support in server rooms, network environments, conference rooms, and AV systems under remote guidance.
• Deliver VIP support and assist with special events, meetings, and user onboarding activities.

Required Skills

• Experience in desktop support, device deployment, and break/fix activities.
• Good understanding of Windows-based end-user computing environments.
• Ability to follow SOPs and work closely with remote technical teams.
• Strong customer service and communication skills.
• Professional English and Polish language proficiency.

Working Hours

• Monday to Friday, 8x5 business hours, with occasional after-hours or weekend support as required.

Travel Requirements

• Primary location: Poznań.
• Occasional travel to Warsaw and Katowice to support business requirements.

Experience: 2-5 years of onsite IT support or deskside support experience preferred.