L2 - Collaboration & Tenant Platform Specialist

Kyndryl; Wrocław; On-site; PLN 80,000 - 100,000; Full time

Benefits offered by this job

Flexible, supportive environment

Access to cutting-edge learning opportunities

Development of in-demand skills

Job summary

Kyndryl is seeking a Collaboration & Tenant Platform Specialist in Wrocław, Poland. This full-time role involves resolving complex incidents and administering Microsoft 365 collaboration tools like Teams and SharePoint.

The ideal candidate will have 1-5 years of experience in platform administration and proficiency in English, with additional skills in either French or Italian being highly valued. Join Kyndryl for a supportive, hybrid-friendly work environment!

Qualifications

• Experience in Level‐2 operations, incident/request handling, and standard change execution.
• Professional working proficiency in English is required.
• B2 proficiency in either French or Italian is preferred.

Responsibilities

• Resolve major and complex incidents within the enterprise Collaboration ecosystem.
• Drive root-cause analysis and implement durable fixes.
• Administer the collaboration tenant/platform configuration for security and compliance.

Skills

Intermediate administration of Microsoft 365 Collaboration

Operational Entra ID administration

Basic administration of Zoom

Basic PowerShell and scripting usage

Education

1–5 years in Microsoft 365 collaboration or platform administration/support

Tools

Microsoft 365

Zoom

Adobe Admin Console

Job description

## L2 - Collaboration & Tenant Platform SpecialistApplyremote type: Partially Remotelocations: Wroclaw, Lower Silesian, Polandtime type: Full timeposted on: Posted Todayjob requisition id: R-64272**Who We Are**At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.**The Role**As an L2 specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root-cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality. The role combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with collaboration platform administration (Microsoft 365 tenant settings, Entra ID access controls, Zoom, Adobe Admin Console, Apple Business Manager) within an ITIL-aligned operational model.**Who You Are****Key Skills**• Intermediate administration of Microsoft 365 Collaboration (Teams, SharePoint, OneDrive, Exchange Online)• Operational Entra ID administration (users, groups, licenses, RBAC; awareness of Conditional Access)• Basic administration of Zoom, Adobe Admin Console and ABM• Basic PowerShell and scripting usage for operational tasks• ITIL Foundation mindset; security awareness; structured and reliable execution**Languages**• English: professional working proficiency required• French: B2 minimum OR Italian: B2 minimum**Preferred Certifications**• MS‐102 (Microsoft 365 Administrator)• SC‐300 (Identity and Access Administrator)• ITIL v4 Foundation• Optional: MS‐700 (Teams Administrator)**Required Experience**• 1–5 years in Microsoft 365 collaboration or platform administration/support • Experience in Level‐2 operations, incident/request handling and standard change execution**Being You**The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.**What You Can Expect**Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.