L3 - Collaboration & Tenant Platform Specialist

3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Kyndryl is seeking an L3 specialist to be the technical escalation point for the enterprise Collaboration ecosystem. You will resolve major incidents, drive root-cause analysis, and administer the collaboration tenant and platform configuration to ensure security, compliance and consistent service quality.

The role combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with platform administration (Microsoft 365 tenant settings, Entra ID access controls, Zoom, Adobe Admin

Qualifications

• Expert Microsoft 365 Collaboration: Teams, Exchange Online, SharePoint Online, OneDrive.
• Strong Identity & Access fundamentals: Entra ID, MFA, Conditional Access, RBAC; SSO concepts a plus.
• Strong PowerShell and Microsoft Graph API; RCA mindset and structured troubleshooting; ITIL practices.

Responsibilities

• Resolve major and complex incidents in the collaboration ecosystem.
• Drive root-cause analysis and durable fixes.
• Administer Microsoft 365 tenant settings and access controls.
• Apply ITIL Incident/Problem/Change management and RCA practices.

Skills

Collaboration expertise

PowerShell

Microsoft Graph API

RCA & ITIL

Tools

Teams

Exchange Online

SharePoint Online

OneDrive

Zoom Admin Console

Adobe Admin Console

Apple Business Manager

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress.

The Role

As an L3 specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root-cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality. The role combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with collaboration platform administration (Microsoft 365 tenant settings, Entra ID access controls, Zoom, Adobe Admin Console, Apple Business Manager) within an ITIL-aligned operational model.

Who You Are

Expert Microsoft 365 Collaboration: Teams (meetings/voice), Exchange Online, SharePoint Online, OneDrive Strong Identity & Access fundamentals: Entra ID (MFA, Conditional Access, RBAC; PIM a plus); Okta/SSO concepts (SAML/OIDC) a plus Strong PowerShell and Microsoft Graph API; structured troubleshooting; excellent documentation habits ITIL practices: Incident / Problem / Change; RCA mindset; stakeholder communication Zoom Admin and Adobe Admin Console; ABM is a plus

Languages

• English: at least B1 level required
• French or Italian is an advantage

Being You

The 'Kyn' in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.

We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

• Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.
• You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.
• With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve.
• We want you to thrive here—and we're committed to helping you do just that.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey.