L2 - Collaboration & Tenant Platform Specialist

3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Kyndryl is seeking an L2 specialist to act as the technical escalation point for the enterprise Collaboration ecosystem. You will resolve major incidents, drive root‑cause analysis, and manage platform configuration to ensure security, compliance and consistent service quality.

You will work with Teams, Exchange, SharePoint and related tools within an ITIL-aligned operating model, applying strong scripting skills and a security-minded approach to keep our collaboration environment reliable and

Qualifications

• 1–5 years in Microsoft 365 collaboration or platform administration.
• Experience in Level-2 operations, incident handling and standard change execution.
• English: professional working proficiency; French (B2) or Italian (B2) proficiency.

Responsibilities

• Act as Tier-3/ SME for enterprise Collaboration.
• Resolve major incidents and drive root-cause analysis.
• Manage Microsoft 365 tenant settings and access controls to ensure security and compliance.
• Support and improve collaboration platform administration across Teams, SharePoint, OneDrive, Exchange Online.

Skills

Microsoft 365 admin

Entra ID admin

PowerShell

Security mindset

Incident handling

ITIL mindset

Education

MS‑102

SC‑300

ITIL v4 Foundation

Tools

Microsoft 365 Admin Center

Entra ID

Zoom

Adobe Admin Console

Apple Business Manager

PowerShell

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an L2 specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root‑cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality. The role combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with collaboration platform administration (Microsoft 365 tenant settings, Entra ID access controls, Zoom, Adobe Admin Console, Apple Business Manager) within an ITIL-aligned operational model.

Key Skills

• Intermediate administration of Microsoft 365 Collaboration (Teams, SharePoint, OneDrive, Exchange Online)
• Operational Entra ID administration (users, groups, licenses, RBAC; awareness of Conditional Access)
• Basic administration of Zoom, Adobe Admin Console and ABM
• Basic PowerShell and scripting usage for operational tasks
• ITIL Foundation mindset; security awareness; structured and reliable execution

Languages

• English: professional working proficiency required
• French: B2 minimum OR Italian: B2 minimum

Preferred Certifications

• MS‑102 (Microsoft 365 Administrator)
• SC‑300 (Identity and Access Administrator)
• ITIL v4 Foundation
• Optional: MS‑700 (Teams Administrator)

Required Experience

• 1–5 years in Microsoft 365 collaboration or platform administration/support
• Experience in Level‑2 operations, incident/request handling and standard change execution

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

At Kyndryl, your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

At Kyndryl

We achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.