L3 - Device Management Specialist

3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o; Wrocław; Hybrid; PLN 150,000 - 210,000; Full time

Job summary

Kyndryl is seeking an L3 Device Management Specialist to serve as the Tier-3 escalation point for enterprise endpoint management across Windows, macOS, iOS, and Android. You will drive complex troubleshooting, patch/vulnerability strategy, automation at scale, and governance for rollouts while mentoring L2 support through runbooks and coaching.

The role emphasizes strong Workspace ONE expertise, automation skills, and ITIL-aligned incident/problem/change processes, in a hybrid-friendly

Qualifications

• 3+ years in EUC/UEM/Device Management with Tier-3 troubleshooting responsibilities.
• Experience delivering standards for packaging, patching and compliance at enterprise scale.

Responsibilities

• Lead L3 engineering work: complex troubleshooting, patch/vulnerability strategy, automation at scale, and delivery governance (rings, pilots, phased rollouts).
• Lead RCA/Problem activities, secure changes through CAB discipline, and enable L2 through runbooks and coaching.

Skills

Workspace ONE

Automation

PowerShell

Bash

Python

ITIL v4

Tools

Workspace ONE

PowerShell

Bash

Python

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an L3 Device Management Specialist, you are the Tier-3 (SME) escalation point for enterprise endpoint management. You ensure reliable, secure and compliant management of Windows, macOS, iOS and Android devices by defining and enforcing standards across enrollment, policies, packaging, patching and compliance. While Workspace ONE tenant administration is part of the role, the primary focus is L3 engineering work: complex troubleshooting, patch/vulnerability strategy, automation at scale, and delivery governance (rings, pilots, phased rollouts). You lead RCA/Problem activities, secure changes through CAB discipline, and enable L2 through runbooks and coaching.

Who You Are

• Strong Workspace ONE expertise (policies/profiles, compliance, smart groups, Intelligence, automation)
• Patch/vulnerability management methods (rings, validation, remediation governance)
• Troubleshooting depth across OSes and UEM components (agent, certificates, policy conflicts)
• Automation: PowerShell + Bash/Python fundamentals; API usage; Git practices
• PKI/SCEP fundamentals; Entra ID join and device access principles
• ITIL v4 (Incident/Problem/Change) and RCA mindset; strong documentation discipline

Nice to have

• Advanced packaging and deployment engineering (Win32/MSIX, macOS pkg, mobile managed apps, scripting)

Languages

• English: at least B1 level required
• French or Italian is an advantage

Preferred Certifications

• Omnissa/VMware Workspace ONE Administrator / Specialist
• Jamf 200+ / 300+
• ITIL v4 Foundation
• Entra ID fundamentals / security baseline exposure

Required Experience

• 3+ years in EUC/UEM/Device Management with Tier-3 troubleshooting responsibilities
• Demonstrated experience delivering standards for packaging, patching and compliance at enterprise scale

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best. From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we're committed to helping you do just that.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need.