KYC Operations Senior Manager

Citi; Warszawa; Hybrid; PLN 350,000 - 520,000; Full time

Benefits offered by this job

Pension plan (Defined Contribution)

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Annual leave/better benefits

Volunteering day

Flex cafeteria benefits

Incentive program

Job summary

Citi Solutions Center Poland is seeking a KYC Operations Senior Manager to lead the Global Screening Operations team, provide senior oversight, governance and regulatory reporting, and drive the development of Citi’s internal KYC program. The role interacts with Compliance, control, and business stakeholders to ensure data quality and effective risk management.

You will guide AI initiatives, mentor teams, and collaborate with Global GSO to implement policies, with a hybrid work model and a

Qualifications

• 6-10 years of job related work experience.
• Project Management: Proven experience in project management, with a demonstrated ability to plan, execute, and deliver projects successfully within scope and timeline.
• People Leadership: Strong people management experience, with a track record of leading, mentoring, and developing high-performing teams.
• Advanced English – both written and spoken (daily duties and company communication are conducted in English).
• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

Responsibilities

• Provide senior oversight of the Global Screening Operations team, senior point of escalation for the team and its stakeholders, represent the GSO function in senior management discussions and key stakeholder meeting across the business, compliance and operations.
• Ensure effective governance of tasks and processes with reference to internal policy and external regulation.
• Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels.
• Create efficiencies through on-going utilization of low cost centers for data management.
• Has the ability to operate with a limited level of direct supervision.

Skills

Project Management

People Leadership

Advanced English

Strategic thinking

Education

Bachelor's degree/University degree or equivalent

Master's degree preferred

Job description

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role OverviewThe KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

What You’ll Do

• Provide senior oversight of the Global Screening Operations team (GSO), senior point of escalation for the team and its stakeholders, represent the GSO function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions
• Ensure effective governance of tasks and processes with reference to internal policy and external regulation
• Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels
• Create efficiencies through on-going utilization of low cost centers for data management
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Develop and manage the long-term plan for using new AI tools to meet company goals.
• Find, test, and build new AI tools and systems to discover new opportunities for reducing manual work.
• Oversee the most important AI projects, ensuring they are reliable, secure, and perform well.
• Establish the standards and best practices for how AI tools are developed and used across the organization.
• Train and mentor team members to enhance their AI skills.
• Advise senior leadership on new AI opportunities, potential risks, and the competitive landscape.
• Promote a culture of innovation and experimentation to drive technical excellence.
• Work with Global GSO management team to coordinate remediation activities and approvals
• Ensure proper and effective governance of remediation tasks and processes with reference to internal policy and external regulation
• Partner with Compliance, the business and GSO teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies
• Develop project plans and ongoing monitoring of milestones and actions

What We’ll Need From You

• 6-10 years of job related work experience.
• Project Management: Proven experience in project management, with a demonstrated ability to plan, execute, and deliver projects successfully within scope and timeline.
• People Leadership: Strong people management experience, with a track record of leading, mentoring, and developing high-performing teams.
• Advanced English – both written and spoken (daily duties and company communication are conducted in English).
• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

What We Can Offer YouBy joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:
• https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.