Client Onboard Intermediate Analyst

Citigroup Inc.; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private Medical Care Program

Life Insurance Program

Pension Plan contribution (PPE)

Employee Assistance Program

Parental Leave Program

Job summary

Citi Solutions Center Poland is seeking a proactive professional to support onboarding for Cash Management products within Citi Treasury and Trade. You will manage customer interactions, documentation, and end-to-end account opening while coordinating with global partners.

The role requires 2–5 years in Banking Operations, strong English, and the ability to multitask in a high-volume environment with cross-functional teams. Hybrid work arrangements are available.

Qualifications

• 2–5 years of experience in Banking Operations, KYC, Finance, or related Cash management roles.
• Experience with client interaction and documentation review is preferred.
• Proficient in English; European languages are a plus.

Responsibilities

• Handle customer interaction, documentation issuance, reviews and system setups with diligence and organization.
• Ensure timely and accurate account opening functions (Onboarding and KYC) and superior service.
• Manage portfolio tasks and cross-functional relationships across internal teams.

Skills

Banking operations/logistics

KYC

Client interaction

English proficiency

Multilingual (EU languages)

Tools

MS Office

Outlook

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Citi Commercial Bank Onboarding Team is responsible for account opening, account maintenance, technical integration, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. We are a team that is obsessed about providing a positive onboarding experience for our clients.

What you’ll do:

• Responsible for customer interaction, documentation issuance, review and system setups. Demonstrating high level of diligence, motivation, and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions (Onboarding and KYC), as well as delivering superior customer service and resolution of customer issues by acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements.
• Performs day to day management of assigned portfolio, related processes and various types of project management in the account services space across multiple internal systems and tools, and managing cross-functional relationships with all teams.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices and maintains a strong culture of risk and controls
• Establishes and maintains close working relationship with clients and within internal team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
• Understands new customer requirements and ensure adequate E2E support to new customer requirements and initiatives.
• Attends regular conference calls with customers to provide updates on the onboarding and project status as required
• Owns client queries end to end using project management approach

What we’ll need from you:

• 2-5 years of experience in Banking Operations, KYC, Finance, Legal Documentation review, Account Maintenance and related Cash management products preferred, exposure to Client interaction.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations.
• Proficient knowledge of English
• Proficiency in European languages will be an asset
• Proven ability to establish and maintain business partnerships and client relationships
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment.
• Fast learner, strong attention to detail, and willingness to go extra mile.
• Strong investigative, problem solving and analytical skills
• Proficient in MS Office and Outlook

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.