KYC Associate

IG Group; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & benefits plan

Life Insurance

Medical Insurance with Medicover

Birthday leave

Voluntary days off

Share Plans for Employees

Free lunch at the office

Employee Assistance Program

Hybrid working model

Job summary

IG Group is seeking a KYC Associate in Krakow to join our hybrid team. You will support end-to-end onboarding of retail clients, verify documentation, and perform KYC checks in line with policy and regulatory requirements.

You will act as a client-facing contact for onboarding queries and complaints, escalate complex cases, and maintain audit-ready records. Prior experience in financial services or KYC/AML is a plus, with strong Excel skills and attention to detail.

Qualifications

• Experience in a client-facing role; up to 1 year in KYC/AML or financial services is a plus.
• Willingness and aptitude to quickly learn KYC/AML principles and onboarding processes.
• Confident, clear communicator with strong attention to detail and good judgement on escalation.
• Good working knowledge of MS Excel and ability to manage KPIs and SLAs.
• Exposure to KYC/AML systems or case management tools is desirable.

Responsibilities

• Support end-to-end onboarding of new retail clients and verify documentation for KYC checks.
• Act as a client-facing point of contact for onboarding and KYC queries and complaints, with escalation as needed.
• Identify exceptions and discrepancies in the account opening process and escalate to senior colleagues.
• Maintain accurate, audit-ready records of KYC checks and client interactions.
• Adhere to KPIs, SLAs and quality standards; assist with quality checks and process improvements.
• Stay updated on AML/KYC policies and apply changes to daily work; flag risks or system issues.

Skills

Client-facing

Attention to detail

Problem solving

KYC/AML knowledge

MS Excel

Tools

MS Excel

Job description

## KYC AssociateApply: Kraków - Poland: Full time: Posted Today: R\\_17689**Job Title**KYC Associate**Job Description****So, who are we?** IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.**Your Team:**Compensation details will be shared by the recruiter during the first interview.This role sits within the KYC team, reporting into the KYC Team Lead / Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations to keep onboarding fast, accurate, and low-risk..**Your role in the Team’s Success:**Support end-to-end onboarding of new retail clients, verifying documentation and completing KYC checks in line with policy and regulatory requirements. Act as a client-facing point of contact for client queries and complaints related to onboarding and KYC, resolving straightforward cases and escalating complex ones where needed.Identify exceptions and discrepancies in retail account opening processes and escalate to senior colleagues. Maintain accurate, audit-ready records of KYC checks and client interactions.Adhere to agreed KPIs, SLAs, and quality standards.Support quality checks on the account opening process and help address any gaps identified.Stay up to date with relevant AML/KYC policies and procedures, applying updates to day-to-day work. Flag risks, process gaps, or system issues observed during onboarding to the team lead.**What you’ll do:*** Experience in a client-facing, customer service, or administrative role; up to 1 year in KYC/AML or financial services is a plus.* Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes. Confident, clear communicator, comfortable handling client queries.* Strong attention to detail and accuracy.* Problem-solving mindset, with good judgement on when to escalate.* Good working knowledge of MS Excel.* Ability to manage a varied workload against KPIs and SLAs.**What You'll Need:*** Prior experience in financial services or a regulated industry.* Exposure to KYC/AML systems or case management tools.* Experience handling client complaints or resolving service issues.* Experience supporting internal or external audit requests.* Experience using AI tools to support day-to-day work.**The perks:*** Competitive salary & benefits plan* Life Insurance* My Benefit Platform* Medical Insurance with Medicover* 1 additional day off to celebrate your Birthday* 2 additional days off a year for voluntary work* Share Plans for Employees* Free lunch at the office (ones per week)* Employee Assistance Program* We work in hybrid working model**Number of openings**0