Knowledge Manager: Finance Docs & AI Enablement (Hybrid)

Randstad Polska; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Sports card

Job summary

Randstad Polska is seeking a GBS Knowledge Expert to organize, update, and safeguard corporate knowledge within finance streams. You will prepare and maintain documentation across P2P, O2C, and R2R, supporting migration to ServiceNow and AI-driven chatbots.

You will format content for AI solutions, ensure documentation meets standards, and collaborate cross-functionally with Finance Operations to promote best practices and user adoption.

Qualifications

• Finance/Accounting experience in corporate environments.
• Practical experience in documentation creation, technical writing, or knowledge management.
• Excellent communication to gather requirements and translate into clear documentation.
• Detail-oriented with a proactive approach to identifying knowledge gaps.
• Well-organized, able to manage daily tasks independently and solve problems.
• Fluency in English at C1 level for international corporate communication.

Responsibilities

• Knowledge base maintenance: create, update, validate finance content in the knowledge base.
• Process documentation across core finance processes (P2P, O2C, R2R).
• System transition: clean legacy data and prepare for migration to ServiceNow.
• AI & innovation support: format content for AI-driven solutions and review feedback.
• Cross-functional collaboration with project teams and Finance Operations.
• Knowledge sharing to promote best practices and user adoption.

Skills

Knowledge base maintenance

Process documentation

System transition

AI & content optimization

Cross-functional collaboration

Knowledge sharing

Finance/Accounting experience

Knowledge management

Communication skills

Attention to detail

Organizational skills

English fluency

Job description

Randstad Polska is seeking a GBS Knowledge Expert to organize, update, and safeguard corporate knowledge within finance streams. You will prepare and maintain documentation across P2P, O2C, and R2R, supporting migration to ServiceNow and AI-driven chatbots.

You will format content for AI solutions, ensure documentation meets standards, and collaborate cross-functionally with Finance Operations to promote best practices and user adoption.