Key Account Manager Silesia Region

Johnson Johnson; Warszawa; On-site; PLN 60,000 - 100,000; Full time

Job summary

Johnson & Johnson seeks a Key Account Manager to drive sales with hospitals in the Silesia region. This field-based role focuses on planning and executing business plans, promoting J&J products to physicians, and engaging multiple stakeholders at the hospital level.

The position emphasizes compliant, ethical promotion, data-driven territory management, and collaboration with Marketing, Medical, and Access teams to meet patient needs through J&J solutions.

Qualifications

• Proven ability to manage key accounts and drive sales across hospitals.
• Strong relationship building with decision makers and influencers.
• Experience with multichannel activities and brand messaging.

Responsibilities

• Achieve allocated sales targets (product sales, market share, visits).
• Develop robust key account plans with cross-functional teams (Marketing, Medical, Access).
• Promote J&J products to physicians in compliance with marketing strategy.
• Record customer interactions in designated systems (e.g., iConnect).
• Build professional relationships with customers and internal stakeholders.
• Identify opportunities and propose improvements to drive patient care.
• Organise promotional events aligned with ethical rules and marketing plans.
• Territory management and data-driven strategy adjustments.
• Provide input on strategy and competitor activity.

Skills

Key account management

Relationship building

PowerBI

Multichannel promotion

Tools

PowerBI

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Strategy

Job Category:

Business Enablement/Support

All Job Posting Locations:

Katowice, Slaskie, Poland, Warsaw, Masovian, Poland

Job Description:

Position: Key Account Manager

Location: Silesia

full-time

Key Account Manager (KAM) is accountable for planning and delivering the agreed business plan objectives and targets to specific accounts (hospitals) by identifying needs and opportunities, management of multiple stakeholders, promotion of brand messages, and cross-functional work at account level. KAM is responsible for promotion of assigned products to physicians and engagement with other stakeholders at account (hospital) level in assigned territories, in compliance with ethical rules and according to the approved marketing and sales strategies, with the objective of treating more patients with the J&J products. The role is field based and is on commission.

Essential duties and responsibilities:

• Achieve the allocated performance targets in a specific period of time, such as: product sales, market share, coverage and frequency of visits to customers, usage of multichannel activities, brand perception indicators (e.g. IGNITE, Message Recalls etc).
• Develops robust key account plans and objectives based on the analysis of available data sources, in collaboration with colleagues from other functions (Marketing, Medical, Access), in order to achieve the business objectives - Identifies and builds relationships with key decision makers and influencers in the assigned accounts and develops effective network. Identify and anticipate future customer need and deliver solutions through mobilizing right internal resources and stakeholders
• Promotes to the HCPs the messages of the J&J products in accordance with the marketing strategy and with compliance rules, aiming to increase the number of patients treated with J&J products;
• Reports the customer interactions in a timely manner in the designated systems (e.g iConnect)
• Builds a professional image of the company, identifies, develops, finalizes new promotional opportunities, builds, and maintains trustful relationships with customers and collaborators.
• Identifies and analyzes opportunities and problems and makes proposals for appropriate improvements.
• Organises promotional events, in accordance with approved marketing strategy and respecting the compliance and ethical rules; - Acts as a subject area expert and creates awareness of patient journeys, unmet needs and therapeutic area-related topics.
• Territory Management - including strategic planning based on the analysis of available data sources, adjusting tools and activities to the local market, which will allow to achieve business goals.
• Evaluates progress vs plan monthly; makes tactical, strategic and longer-term course corrections in collaboration with manager
• Analyzing and drawing conclusions from reports provided by organizations regarding sales of own products and market shares (e.g. use of PowerBI tools).
• Regularly provides input to product/sales management on strategy implementation and competitor activity in the accounts
• Learns from new experiences. Shows personal commitment and takes action to continuously improve, share best practices, drive innovation for the customers.
• Investing the entrusted budget in compliant and impactful way.

Other features of the job:

• Compliance with HCC and HCBI Procedures - timely and compliant with internal procedures reporting of activities and quality defects, compliance of expenses with the expenditure settlement procedure.
• Collaborate and communicate in a proactive, solution-oriented way with the team members and with other colleagues from other teams or other functions - Maintain in the highest standards of ethics, quality, compliance and accountability: promote only approved products, based on approved marketing strategy; Respect all the internal rules and SOPs of the company; Compulsory training must be completed on time; Act in accordance with the Quality & Compliance Core Objective, and help others do the same when there is an opportunity.
• Timeliness: implementation