Junior Product Support Specialist

Brown Brothers Harriman; Kraków; Hybrid; PLN 38,000 - 52,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings and development

Wellbeing Program

Onboarding program

Job summary

Brown Brothers Harriman in Kraków is seeking a Junior Product Support Specialist to join our Fund Services Product Support Team. You will assist in daily inquiry tracking, analyze issues in internal applications, and help automate manual processes.

You’ll work with cross‑functional teams to design automated solutions, participate in trainings during rollouts, and contribute to regression testing and wellness checks for system upgrades.

Qualifications

• Bachelor’s degree or equivalent required.
• English at C1 level or higher.
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to work effectively in a team environment and understand global business considerations.

Responsibilities

• Assist in day-to-day inquiry tracking and resolution/troubleshooting.
• Act as point of contact for Unity (internal application) related issues or queries.
• Participate in analyzing and designing automated solutions to business problems.
• Assist in training and support during roll-out of new products and enhancements.
• Support change processes through regression testing and wellness checks for system upgrades.

Skills

Analytical skills

English C1

Communication skills

Team collaboration

Programming & databases

Education

Bachelor’s degree or equivalent

Tools

Spreadsheets

Database applications

Quality assurance

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location:

Kraków

Type of work:

Full time

Hybrid model

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Junior Product Support Specialist!

Brown Brothers Harriman is currently recruiting Product Support Specialist to join our Fund Services Product Support Team. Our team is responsible for supporting Financial Reporting Department with their issues through daily support; analyzing and automating manual processes; testing and identifying application issues.

In this role you will analyze, automate and troubleshoot Financial Reporting issues with internal applications.

On This Position You Will Be Responsible For

• Assist in day-to-day inquiry tracking and resolution/ troubleshooting.
• Act as point of contact for Unity (internal application) related issues or queries.
• Participate in analyzing and designing automated solutions to business problems.
• Participate in the training and support during roll-out of new products and enhancements.
• Support change process through aggressive regression testing and deployment of wellness checks for system upgrades and developments.
• Participate in local and global meetings to contribute ideas for Financial Reporting process improvements.

What We’re Looking For

• Bachelor’s degree or equivalent required.
• English C1
• Analytical skills and logical thinking.
• Written and verbal communication skills.
• Aptitude for understanding global business considerations when implementing new business systems.
• Ability to work with business users and systems personnel in a team environment.
• Hands-on experience with software spreadsheets, database applications, programming, and establishing quality assurance procedures a plus.

What We Offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences.

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.