Junior IT Support Specialist

Getresponse; Województwo pomorskie; On-site; PLN 56,000 - 80,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Pension program (PPE)

Flexible working hours

MacBooks

English classes

Job summary

GetResponse, a SaaS company, is seeking a Junior IT Support Specialist in Poland. You will troubleshoot hardware and software issues, manage IT hardware, and assist onboarding by configuring resources.

You should have IT support or helpdesk experience, knowledge of macOS or Windows 11, strong English and Polish, and good communication. We offer private medical care, life insurance, PPE, pension, flexible hours, MacBooks, and English classes.

Qualifications

• Experience in IT Support or Helpdesk.
• Working knowledge of either macOS or Windows 11.
• Ability to effectively use knowledge bases and technical tools.
• Quick learner with strong problem-solving skills.
• Proficiency in technical English (min. B2+).
• Excellent command of Polish (native or near-native).
• Strong communication and interpersonal skills, including the ability to train users.

Responsibilities

• Troubleshooting hardware and software issues for GetResponse employees.
• Maintaining and managing IT hardware.
• Administering MDM systems (Jamf Pro, Microsoft Intune).
• Managing SaaS tools and software licenses.
• Onboarding new employees by configuring IT resources.
• Providing technical support across departments and teams.
• Staying current with industry trends and best practices.

Skills

IT support experience

Windows/macOS

Technical English

Polish language

Communication

Problem solving

Tools

Jamf Pro

Microsoft Intune

Active Directory

Office 365

Job description

Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!

About us:

GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. Our team is made up of 300+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.

Main tasks:

• troubleshooting and resolving hardware and software issues reported by GetResponse employees
• maintaining and managing IT hardware
• administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
• managing SaaS tools and software licenses
• assisting with the onboarding of new employees by preparing and configuring necessary IT resources
• providing technical support and cooperation across various departments and teams
• continuously developing technical skills and staying current with industry trends and best practices

You may be a perfect fit if you have:

• experience in an IT Support or Helpdesk role
• working knowledge of either macOS or Windows 11
• ability to effectively use knowledge bases and technical tools
• quick learner approach with strong problem-solving skills
• proficiency in technical English (min. B2+ written and spoken)
• excellent command of the Polish language (native or near to native)
• strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Nice-to-have:

• familiarity with Active Directory and Office 365 administration
• experience with Windows Server administration, including Hyper-V and Microsoft Azure
• hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
• practical knowledge of macOS environments

Salary range:

• 5 050 - 7 150 gross/month on contract of employment

Extra perks include:

• private medical care for employees and their family members
• employee referral program – up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• wellbeing and mental health culture – mental health helpline, sport card etc.
• modern equipment – most of our teams work on MacBooks
• English classes
• internal initiatives like webinars, knowledge-sharing sessions, and more!