Junior End User Support Engineer Sportradar Est. $40,000 - $45,000 Warsaw, Permanent Engineering Junior Warsaw, Permanent 20 hours ago

SportsTechJobs; Warszawa; Hybride; PLN 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Multisport

Private medical insurance

Team events

English lessons

Résumé du poste

Sportradar in Warsaw is seeking a Junior End User Support Engineer to be the local IT go-to for day-to-day user assistance and to help keep tools and systems running smoothly.

You will join an international End User Support team, handle 1st and 2nd line issues, manage devices, software installs, access control, and collaborate with global colleagues to improve the user experience.

Qualifications

• Hands-on experience in a similar IT support role.
• Proficiency with Windows 11, Office 365, Azure and Intune.
• Experience with asset management tools and remote support tools.
• Familiarity with ITSM/ticketing systems such as ServiceNow or Jira.
• Excellent troubleshooting and communication skills in English.

Responsabilités

• Provide 1st and 2nd line IT support for local users.
• Own daily IT operations: device setup, software installs, and access management.
• Manage procurement, asset tracking, and liaise with global IT for escalations.
• Collaborate with distributed teams to support critical systems and platforms.
• Maintain documentation and deliver a reliable local IT presence.

Connaissances

IT support

Windows 11

Office 365

Azure

Intune

JAMF

TeamViewer

ServiceNow

Jira

AI tools

Troubleshooting

English

Customer service

Collaboration

Documentation

Outils

ServiceNow

Jira

Description du poste

# Sportradar is hiring a Junior End User Support Engineer## Get the latest jobs to your inbox!1. Home2. /3. Jobs at Sportradar4. /5. Junior End User Support EngineerWarsaw, PermanentPosted 17 hours ago26 viewsUnlock Premium - Save Jobs, Set Alerts & Get Early Access### Job Description**OVERVIEW**Sportradar's Warsaw office is home to some of our most experienced and long-standing developers. This team has played a key role in shaping Sportradar’s success, and our new space marks an exciting chapter in our growth story.We’re looking for an End User Support Specialist to be the local IT go-to, ensuring a smooth transition and helping the team stay productive from day one.While you’ll work independently in Warsaw, you’ll be an integral part of our international End User Support team, collaborating across borders to deliver high-quality support in a dynamic, tech-driven environment.**THE CHALLENGE** Warsaw is a long-established tech hub for Sportradar. As the first line of IT support on-site, your job is to help ensure the team transitions smoothly and that their tools and systems are always reliable and running at peak performance. You’ll be expected to:* Provide 1st and 2nd line support duties for local users, troubleshooting hardware, software, and network issues* Own daily IT operations, including device setup, software installs, and access management* Manage procurement, asset tracking, and liaise with global IT for escalations or strategic improvements* Collaborate with distributed teams and developers to support critical systems and platforms* Be the friendly, reliable IT presence that keeps our Warsaw office running smoothly* Create a good relationship with the local office management to ensure smooth operations and long-term success.This is a unique opportunity for someone who thrives on variety, enjoys autonomy, and wants to be part of a global tech operation while directly supporting a high-performing local team.**YOUR PROFILE*** Hands-on experience in a similar role* Knowledge of Microsoft tools (Windows 11, Office 365, Azure, Intune)* Experience with asset management tools, JAMF, Teamviewer* Experience with Microsoft antivirus solutions* Multi-platform support (Windows/macOS/Linux)* Knowledge of ITSM/ticketing systems such as **ServiceNow** or **Jira*** Experience using AI* Excellent troubleshooting and communication skills, fluent in English* A positive, proactive attitude – you stay calm under pressure and always aim to improve the user experience* A self-starter who’s comfortable owning a critical function in a new, high-impact environment* Strong customer service skills to effectively support and communicate with users.* Ability to work collaboratively in a remote team environment, sharing knowledge and supporting colleagues.* Skilled in creating and maintaining documentation for processes and systems.**OUR OFFER**We know benefits matter - here’s what you can expect:* Work in international, self-organizing teams* Use the latest technologies and modern working methods* Dedicated time to learn new tools and actually apply them* Multisport, private medical insurance, team events, and more* Chillout room with PlayStation, table football, and interoffice dart tournaments* English lessons with native speakers (if needed)A centrally located office in Warsaw, well connected by public transport Work Format While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation - both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together.### Skills & TechnologiesMicrosoft Windows 11Microsoft Office 365Microsoft AzureMicrosoft IntuneJAMFTeamViewerServiceNowJiraWindows/macOS/Linux supportAI tools