Junior IT Support Engineer

Yalantis Limited; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Professional growth opportunities

Flexible work format

Sport reimbursement

Job summary

Yalantis Limited is seeking an IT Support Engineer to provide daily technical support in our Warsaw office. You will assist with maintaining end-user devices and administration of internal IT systems and laboratory infrastructure.

The ideal candidate will have hands-on experience in IT support, knowledge of various operating systems and good communication skills. Professional growth opportunities and wellbeing benefits are provided, including medical insurance and flexible work formats.

Qualifications

• Hands-on experience in IT support, system administration or technical support roles.
• Understanding of operating systems like Windows, macOS, and Linux.
• Ability to troubleshoot hardware and software independently.

Responsibilities

• Provide IT support for office employees and internal teams.
• Configure and maintain workstations and laptops.
• Support office network infrastructure and connected devices.
• Diagnose and resolve hardware, software and connectivity issues.

Skills

IT support experience

Windows/Linux/macOS knowledge

Networking concepts

Troubleshooting skills

Communication skills

Technical education

Willingness to learn

Intermediate English

Education

Technical education or equivalent experience

Tools

MikroTik

Ubiquiti

Job description

Yalantis is a software engineering and IT consulting company in the outsourcing market. Our team has more than 500 specialists and continues to grow. Join and cooperate with us in Dnipro, Kyiv, Larnaca (Cyprus), Warsaw (Poland) and remotely from any city of Ukraine.

We are looking for an IT Support Engineer to support daily office operations, maintain end‑user devices and assist with administration of internal IT systems and laboratory infrastructure. This is an office‑based role in Warsaw focused on hands‑on technical support, troubleshooting and operational IT tasks. You will work closely with employees, technical teams and laboratory staff to ensure stable and secure operation of office and IoT lab environments.

Responsibilities

• Provide day‑to‑day IT support for office employees and internal teams.
• Configure, maintain and troubleshoot workstations and laptops running Windows, macOS and Linux.
• Support office network infrastructure and network devices, including MikroTik and Ubiquiti equipment.
• Assist with onboarding and offboarding processes, including account provisioning and access management.
• Administer and maintain access to corporate systems, collaboration platforms and internal services.
• Support IoT laboratory infrastructure, connected devices and technical equipment.
• Diagnose and resolve hardware, software and connectivity issues.
• Maintain inventory of IT equipment and ensure proper device lifecycle management.
• Assist with basic security and operational IT procedures.

Requirements

• Basic hands‑on experience in IT support, system administration or technical support roles.
• Understanding of operating systems, including Windows, macOS and Linux.
• Basic understanding of networking concepts and experience with network equipment such as MikroTik and Ubiquiti is a plus.
• Ability to troubleshoot hardware and software issues independently.
• Good communication skills and willingness to help users with technical issues.
• Technical education or understanding of electronics and hardware is a strong plus, as the role includes supporting IoT laboratory equipment and devices.
• Willingness to learn and grow in infrastructure, networking and IT operations areas.
• English: Intermediate or higher.
• Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access to professional courses in Corporate Learning Management System.
• Community: Tech community and knowledge‑sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives.
• Wellbeing: Medical insurance, regular medical check‑ups, sport reimbursement, paid vacation and sick leave, mental health support and events.
• Work environment: Fully‑equipped offices, top‑notch equipment, flexible work format, activities both in‑office and online, Y‑bucks and access to the Yalantis store.