IT Specialist

Miele Tehnica Romania; Województwo wielkopolskie; On-site; PLN 54,000 - 78,000; Full time

Job summary

Miele is seeking an IT Support professional in Poland to troubleshoot Windows, Microsoft 365 and network issues, and to support local IT infrastructure and workspace equipment. You will handle complex incidents and escalate with central IT, while maintaining documentation and improving local processes.

You will share knowledge and help develop the Junior IT Specialist, contributing to a proactive, service‑oriented team culture at one of the world’s leading premium appliance companies.

Qualifications

• Experience in IT Helpdesk / 1st Line Support, incl. troubleshooting user issues.
• Good knowledge of Windows, SharePoint, printers, and mobile devices.
• Communicative level of English.
• Strong problem-solving skills and ability to handle stressful situations.
• Excellent communication skills and approachable attitude.
• Proactive, service-oriented mindset and ability to take ownership of issues.
• Interest in AI and new technologies.

Responsibilities

• Troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues.
• Supporting local IT infrastructure, Wi‑Fi, meeting rooms and workplace equipment.
• Handling more complex incidents and coordinating escalations with central IT.
• Maintaining technical documentation and improving local IT processes.
• Sharing knowledge and supporting the development of the Junior IT Specialist.

Skills

Windows troubleshooting

English communication

Problem solving

Communication skills

Proactive mindset

Ownership of issues

Interest in AI

Job description

Responsibilities

• troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues
• supporting local IT infrastructure, Wi‑Fi, meeting rooms and workplace equipment
• handling more complex incidents and coordinating escalations with central IT
• maintaining technical documentation and improving local IT processes
• sharing knowledge and supporting the development of the Junior IT Specialist

Requirements

• experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues
• good knowledge of Windows, SharePoint, printers, and mobile devices
• communicative level of English
• strong problem-solving skills and ability to handle stressful situations
• excellent communication skills and approachable attitude
• proactive, service-oriented mindset and ability to take ownership of issues
• interest in AI and new technologies

Company Culture

For more than 125 years, Miele has been a family‑owned, family‑run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.