Infrastructure Support Engineer (NOC Engineer) m/f/d
Autodoc Group
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Benefits offered by this job
Job summary
AUTODOC is seeking an Infrastructure Support Engineer to join our Cloud Infrastructure team. You will help maintain the stability and reliability of our production platform across multiple Kubernetes clusters and cloud services.
Work alongside SRE, Platform Engineering, and Security teams in a hybrid setup, gaining hands-on experience with cloud technologies, observability tools, and incident management while contributing to platform availability.
Qualifications
- Experience in Infrastructure/Technical Support/System Administration/Cloud Operations or similar role.
- Practical Linux OS experience.
- Understanding of Kubernetes concepts and Google Cloud Platform.
Responsibilities
- Support daily operation of Google Cloud Platform and Google Kubernetes Engine.
- Monitor production health with VictoriaMetrics, Grafana, VictoriaLogs, Prometheus and Alertmanager.
- Investigate alerts, review dashboards and identify service degradation.
- Participate in incident response with first-level troubleshooting and diagnostics.
- Perform Kubernetes operational tasks and assist with application rollouts.
- Create small scripts/utilities in Python or Bash to improve automation.
- Collaborate with SRE, Platform Engineering, Security and Software Engineering teams.
- Support initiatives to improve availability, reliability and backup validation.
Skills
Tools
Job description
Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.
We are looking for an Infrastructure Support Engineer to join our Cloud Infrastructure team responsible for maintaining the stability, availability, and operational health of our production platform.
This role combines hands-on operational work with continuous learning and technical growth. You will support a large-scale cloud-native infrastructure running hundreds of production services across multiple Kubernetes clusters.
Working alongside experienced SRE, Platform Engineering, and Infrastructure teams, you will gain practical experience with cloud technologies, Kubernetes, observability platforms, and incident management while contributing to the reliability of our production environment.
- Support the daily operation of our Google Cloud Platform, Google Kubernetes Engine, managed databases and cloud networking.
- Monitor the health of our production platform using VictoriaMetrics, Grafana, VictoriaLogs, Prometheus and Alertmanager.
- Investigate infrastructure alerts, review dashboards and identify service degradation.
- Participate in production incident response by performing first-level troubleshooting, collecting diagnostic information and escalating complex issues.
- Perform routine Kubernetes operational tasks such as checking events, collecting application logs and supporting application rollouts.
- Contribute to operational automation by writing small scripts and utilities in Python or Bash.
- Collaborate closely with our SRE, Platform Engineering, Security and Software Engineering teams during incident response and infrastructure maintenance.
- Support initiatives aimed at improving platform availability, service reliability and backup validation.
- Up to 2years of experience in Infrastructure, Technical Support, System Administration, Cloud Operations or a similar technical role.
- Practical experience working with Linux systems.
- A basic understanding of Kubernetes concepts and Google Cloud Platform.
- Fundamental knowledge of networking, including DNS, TCP/IP and HTTP/HTTPS.
- Familiarity with monitoring systems, log analysis, Git and basic SQL.
- Basic scripting skills in either Python or Bash.
- A strong willingness to learn cloud technologies and a genuine passion for troubleshooting technical problems.
- An ownership mindset with great attention to detail, strong communication skills and the ability to remain calm during incidents.
- Familiarity with Docker, Helm, Cloudflare, Redis or PostgreSQL.
- Experience with GitLab, CI/CD pipelines or Infrastructure as Code.
- Competitive salaries based on your professional experience
- Stable employment in a fast-growing international company
- A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more
- Transportation services available for all warehouse employees
- Guaranteed 26 vacation days per calendar year, regardless of seniority
- An extra day off to celebrate your birthday
- Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues
- AUTODOC corporate discount for purchasing car parts at special rates for personal use
- Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching
- Free English, German, and Polish language classes
- Flexible working hours and hybrid work model
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