Junior Dynamics 365 Solution Engineer, Digital Commerce

HEINEKEN Global Shared Services; Kraków; Hybrid; PLN 80,000 - 110,000; Full time

Job summary

HEINEKEN Global Shared Services Kraków is seeking a Junior Solution Engineer to join the RQC/CC Platform team. You will work with Microsoft Dynamics 365 CE/CRM and related technologies to deliver digital solutions for our global Contact Center and Customer Service operations.

You will collaborate with Business Analysts and Product Owners, translate business needs into specifications, and contribute to deployment and integration across markets while learning in an enterprise environment.

Qualifications

• 1–3 years of relevant experience, including internships or projects.
• Foundational knowledge of Microsoft Dynamics 365 CE/CRM.
• Basic understanding of Power Platform/Power Automate.
• Willingness to learn in a fast-paced, global enterprise environment.
• English proficiency, written and verbal.

Responsibilities

• Designing and delivering IT solutions within Microsoft Dynamics CE and Azure.
• Collaborating with the team to customize and engineer solutions.
• Assisting in integrating solutions with other HEINEKEN systems.
• Participating in Agile ceremonies and maintaining documentation.
• Supporting testing, QA, and deployment activities across environments.
• Learning and applying HEINEKEN's engineering standards.
• Working with Product Owners and QA to translate requirements into technical solutions.
• Identifying blockers and coordinating with other product teams.
• Testing and validating configured solutions.

Skills

Analytical mindset

Team collaboration

English communication

Tools

Microsoft Dynamics 365 CE/CRM

Power Platform

Power Automate

Azure

API integrations

SQL

Jira

Job description

HEINEKEN Global Shared Services Kraków is seeking a Junior Solution Engineer to join the RQC/CC Platform team. You will work with Microsoft Dynamics 365 CE/CRM and related technologies to deliver digital solutions for our global Contact Center and Customer Service operations.

You will collaborate with Business Analysts and Product Owners, translate business needs into specifications, and contribute to deployment and integration across markets while learning in an enterprise environment.