Junior Customer Support & Order Ops (Hybrid)

Arrow Enterprise Computing Solutions; Gdańsk; Híbrido; PLN 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical care

Multisport card

Hybrid role

Multicultural environment

Resumo da oferta

Arrow Enterprise Computing Solutions in Gdańsk is seeking a Junior Customer Support Associate to join the EMEA Value Added Services team. This entry-level role offers comprehensive training and exposure to customer operations, order management, and account coordination within a global organization.

The position follows a hybrid model (3 days in the office, 2 remote). You will support the Inside Sales Team, manage post-booking to invoicing tasks, backlog, data reporting, and cross-functional

Qualificações

• University degree or equivalent; 1–2 years of experience preferred or high school diploma with related experience.
• Fluent English; additional languages are a plus.
• Experience in a similar role or supporting sales efforts is desirable.
• Familiarity with BOMs, quoting processes, expedites, and backlog/order management.

Responsabilidades

• Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Manage post-booking to invoice process, including maintenance of Value-Added orders, follow-up activities, and timely order fulfilment.
• Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands.
• Work with buyers, asset teams, different portals, and BI systems to support order processing, reporting, and issue resolution.
• Manage inbound customer order formats, including PDF, e-mail, and Microsoft Office documents, and work with BOMs, Customer Owned Parts, SWAPS, Internal Requisitions, and ISO-related activities.
• Support the sales team through direct customer contact, report coordination, escalation support, and cooperation with First Article engineers to set up orders in the system.

Conhecimentos

English fluency

Excel skills

ERP systems

Backlog management

Order processing

Formação académica

University degree or equivalent

Ferramentas

Oracle ERP

BI reporting tools

Descrição da oferta de emprego

Arrow Enterprise Computing Solutions in Gdańsk is seeking a Junior Customer Support Associate to join the EMEA Value Added Services team. This entry-level role offers comprehensive training and exposure to customer operations, order management, and account coordination within a global organization.

The position follows a hybrid model (3 days in the office, 2 remote). You will support the Inside Sales Team, manage post-booking to invoicing tasks, backlog, data reporting, and cross-functional