Junior Customer Success & Implementation | Life Sciences

TRIUM Clinical Consulting NV; Warszawa; Hybrid; PLN 173,000 - 259,000; Full time

Benefits offered by this job

Mentoring

Knowledge sharing

Competitive package

Job summary

IFUcare, a service of Qarad within the QbD Group, is seeking a Junior Customer Success & Implementation Specialist in Warsaw or Madrid/Barcelona. You will support B2B clients on regulatory and quality topics related to medical devices and IVDr, helping implement electronic IFU solutions.

The role offers growth within life sciences, mentoring, and a tailored compensation package. Strong English, curiosity, and tech-savviness are essential to succeed in a dynamic, expert community.

Qualifications

• Fluent in English, both written and spoken.
• Master’s degree in a scientific field related to biomedical engineering and technology.
• Curious, self-reliant, and unafraid to dive deep into challenges.

Responsibilities

• Serve as the first point of contact for B2B clients and support inquiries.
• Guide clients from start to finish on quality systems, security, vendor management, regulatory compliance, and validation.
• Collaborate with regulatory, quality, IT, production and marketing to implement solutions.
• Collect and analyze information to apply in work.
• Contribute to continuous improvement of services and client success with software.
• Grow within the company toward roles such as technical sales, validation expert, or project management.

Skills

Fluent in English

Tech-savvy

Education

Master’s degree in biomedical engineering or related field

Tools

Software & digital tools

Job description

IFUcare, a service of Qarad within the QbD Group, is seeking a Junior Customer Success & Implementation Specialist in Warsaw or Madrid/Barcelona. You will support B2B clients on regulatory and quality topics related to medical devices and IVDr, helping implement electronic IFU solutions.

The role offers growth within life sciences, mentoring, and a tailored compensation package. Strong English, curiosity, and tech-savviness are essential to succeed in a dynamic, expert community.