Junior Customer Success & Implementation Specialist – MedTech

QbD Group; Warszawa; On-site; PLN 173,000 - 259,000; Full time

Benefits offered by this job

Mentoring

Knowledge sharing

Competitive package

Job summary

IFUcare, a service of Qarad within the QbD Group, is seeking a Junior Customer Success & Implementation Specialist in Warsaw or Madrid/Barcelona. You will support B2B clients on regulatory and quality topics related to medical devices and IVDr, helping implement electronic IFU solutions.

The role offers growth within life sciences, mentoring, and a tailored compensation package. Strong English, curiosity, and tech-savviness are essential to succeed in a dynamic, expert community.

Qualifications

• Fluent in English, both written and spoken.
• Master’s degree in a scientific field related to biomedical engineering and technology.
• Curious, self-reliant, and unafraid to dive deep into challenges.

Responsibilities

• Serve as the first point of contact for B2B clients and support inquiries.
• Guide clients from start to finish on quality systems, security, vendor management, regulatory compliance, and validation.
• Collaborate with regulatory, quality, IT, production and marketing to implement solutions.
• Collect and analyze information to apply in work.
• Contribute to continuous improvement of services and client success with software.
• Grow within the company toward roles such as technical sales, validation expert, or project management.

Skills

Fluent in English

Tech-savvy

Education

Master’s degree in biomedical engineering or related field

Tools

Software & digital tools

Job description

Junior Customer Success & Implementation Specialist – MedTech

Location: Warsaw (Poland) or Spain (Madrid or Barcelona)
Type: Full-time

We are looking for a motivated and ambitious Junior Customer Success & Implementation Specialist to join our innovative e-labeling software team at IFUcare. IFUcare is a service provided by Qarad, a company within the QbD Group offering regulatory and quality expertise for medical devices (MD) and in vitro diagnostics (IVD). Our solution enables manufacturers to make paper Instructions for Use (IFU) electronically accessible, driving innovation, eco friendliness and compliance in healthcare.

What’s in it for you?

Make a real impact: Contribute to shaping the future of the Life Sciences industry by supporting innovative projects and clients across pharma, biotech and medical devices

Grow within a community of experts:Benefit from knowledge-sharing, mentoring, and exposure to diverse, challenging assignments that broaden your expertise.

Build a meaningful career:As an ambitious and pioneering company, we want to offer you the best possible environment to thrive within the life sciences.

A fair, competitive package: We offer tailored, transparent compensation aligned with your expertise, preferences, and local market regulations — because your contribution deserves to be valued.

What you’ll be doing

• Serve as the first point of contact for our B2B clients, providing support for a wide range of inquiries, from general assistance to more complex cases.

• Guide clients from start to finish, addressing questions related to quality systems, security, vendor management, regulatory compliance, and validation.

• Collaborate with stakeholders such as regulatory, quality, IT, production and marketing to implement our solutions successfully.

• Collect and analyze large amounts of information to apply effectively in your work.

• Contribute to the continuous improvement of our services and ensure clients achieve success with our software.

• Grow within the company, with opportunities to advance into roles such as technical sales, validation expert, project management or other specialties.

What you bring

• You hold a master’s degree & are a recent graduate in a scientific field related to biomedical engineering and technology

• Your academic background is flexible as long as you are eager to learn and develop yourself.

• Curious, self-reliant, and unafraid to dive deep into challenges. You see mistakes as learning opportunities.

• Fluent in English, both written and spoken; additional languages are a plus.

• Precise, detail-oriented, and tech-savvy, with a knack for software, digital tools, and systems. Looking for a role where you can think critically, take initiative, and contribute to innovation

Who you are

Our culture is driven by values If this sounds like you, you’ll fit right in:

• You’re resilient and tackle challenges with a positive mindset

• You’re curious and always up for learning something new

• You have a no non-sense approach honest, clear, respectful

• You’re innovative and bring ideas, not just opinions

• And above all, you’re serious about your work, but not too serious about yourself

About us

We support life sciences companies from idea to patient — offering tailored solutions in development, clinical, regulatory, compliance, production, and distribution. With 500+ experts across 8 countries, we help drive innovation in ATMP, biotech, medical devices, diagnostics, digital health, and pharma.

We believe in JPEG:

Joy. Partnership. Going the Extra Mile. Getting Things Done.

You won’t just be taking a job — you’ll be joining a community where people grow, laugh, build, and contribute to something bigger.